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Seller_mjg4IsafIkrUh

Image issue - When uploading a new image all the images in the listing are getting deleted

When I upload a new image to a listing, instead of having the image update as it normally would, ALL images get deleted from the listing, and instead of them, a very old image that was uploaded when I first created the listing appears as a main image, and no other image shows live on the listing.

I am the only seller of the items in this case, I have an active trademark with Brand Registry that is connected to the Seller account from which I make the changes, and there are no other sellers allowed to sell my trademark (all permissions are given to this account and are active, I checked).

I have already opened multiple cases with Seller Support, trying to explain that there's a technical issue here that should be examined on their end. But to no avail, all my cases get "Answered" and closed without a resolution that solves or even addresses the problem. They reply - "We reviewed your case and determined that the images you have uploaded for this product are being suppressed from the detail page, because the images do not accurately represent the product that is for sale, or shows a different product entirely.", which is 100% incorrect. I am saying this as the brand owner and the photographer who took the images and verified multiple times that they adhere to all of Amazon's guidelines, and also tried multiple old images that I previously used in the listings, just for QA purposes in an effort to resolve this case on my end.

Here are the case numbers -

14427544151

14408854371

Also, here's someone else in the forum who had the exact same issue a couple weeks back -

https://sellercentral.amazon.com/seller-forums/discussions/t/fe9f6400-09fc-41e4-8987-64d3ba624c4c?postId=d7288d5e-9a98-46ad-bd0f-ecb95afcbfb3

Please assist. Thank you.

Guy

448 Aufrufe
32 Antworten
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Seller_mjg4IsafIkrUh

Image issue - When uploading a new image all the images in the listing are getting deleted

When I upload a new image to a listing, instead of having the image update as it normally would, ALL images get deleted from the listing, and instead of them, a very old image that was uploaded when I first created the listing appears as a main image, and no other image shows live on the listing.

I am the only seller of the items in this case, I have an active trademark with Brand Registry that is connected to the Seller account from which I make the changes, and there are no other sellers allowed to sell my trademark (all permissions are given to this account and are active, I checked).

I have already opened multiple cases with Seller Support, trying to explain that there's a technical issue here that should be examined on their end. But to no avail, all my cases get "Answered" and closed without a resolution that solves or even addresses the problem. They reply - "We reviewed your case and determined that the images you have uploaded for this product are being suppressed from the detail page, because the images do not accurately represent the product that is for sale, or shows a different product entirely.", which is 100% incorrect. I am saying this as the brand owner and the photographer who took the images and verified multiple times that they adhere to all of Amazon's guidelines, and also tried multiple old images that I previously used in the listings, just for QA purposes in an effort to resolve this case on my end.

Here are the case numbers -

14427544151

14408854371

Also, here's someone else in the forum who had the exact same issue a couple weeks back -

https://sellercentral.amazon.com/seller-forums/discussions/t/fe9f6400-09fc-41e4-8987-64d3ba624c4c?postId=d7288d5e-9a98-46ad-bd0f-ecb95afcbfb3

Please assist. Thank you.

Guy

30
448 Aufrufe
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user profile
Rose_Amazon
In Antwort auf: Post von: Seller_mjg4IsafIkrUh

Hi @Guy_Seller,

Thanks for the post and case ids. Hope you had a good weekend.

I will review your cases and respond back to you on this post.

Thanks in advance for your patience.

Rose_Amazon

11
user profile
Seller_4HsL3GZbyDLea
In Antwort auf: Post von: Seller_mjg4IsafIkrUh

I thought it was just me.

For months my team has been updating the old, terrible images to new, crisp, clear images, perfect on a white background. Lately Amazon's system is bringing back the inferior images.

50
user profile
Seller_LNJFmZMu35XYb
In Antwort auf: Post von: Seller_mjg4IsafIkrUh

I experieced such weird case.obviously,it's technical bug...as you know,seller support always used the fixed template reply to fool seller.please send these case # to jeff's Amazon email box.escalate this case to higer lever management.

00
user profile
Seller_8ESHZD3bXlVUv
In Antwort auf: Post von: Seller_mjg4IsafIkrUh

Check the resolution of the images and make sure your new ones are the same or better resolution. Images are reviewed by bot and the default is to choose the best resolution, even if the image is crappier.

40
user profile
Seller_GhsN7zNQ0007L
In Antwort auf: Post von: Seller_mjg4IsafIkrUh

Hi, did you resolve this problems ? I have the same issue

00
Folgen Sie dieser Diskussion, um über neue Aktivitäten benachrichtigt zu werden
user profile
Seller_mjg4IsafIkrUh

Image issue - When uploading a new image all the images in the listing are getting deleted

When I upload a new image to a listing, instead of having the image update as it normally would, ALL images get deleted from the listing, and instead of them, a very old image that was uploaded when I first created the listing appears as a main image, and no other image shows live on the listing.

I am the only seller of the items in this case, I have an active trademark with Brand Registry that is connected to the Seller account from which I make the changes, and there are no other sellers allowed to sell my trademark (all permissions are given to this account and are active, I checked).

I have already opened multiple cases with Seller Support, trying to explain that there's a technical issue here that should be examined on their end. But to no avail, all my cases get "Answered" and closed without a resolution that solves or even addresses the problem. They reply - "We reviewed your case and determined that the images you have uploaded for this product are being suppressed from the detail page, because the images do not accurately represent the product that is for sale, or shows a different product entirely.", which is 100% incorrect. I am saying this as the brand owner and the photographer who took the images and verified multiple times that they adhere to all of Amazon's guidelines, and also tried multiple old images that I previously used in the listings, just for QA purposes in an effort to resolve this case on my end.

Here are the case numbers -

14427544151

14408854371

Also, here's someone else in the forum who had the exact same issue a couple weeks back -

https://sellercentral.amazon.com/seller-forums/discussions/t/fe9f6400-09fc-41e4-8987-64d3ba624c4c?postId=d7288d5e-9a98-46ad-bd0f-ecb95afcbfb3

Please assist. Thank you.

Guy

448 Aufrufe
32 Antworten
30
Antworten
user profile
Seller_mjg4IsafIkrUh

Image issue - When uploading a new image all the images in the listing are getting deleted

When I upload a new image to a listing, instead of having the image update as it normally would, ALL images get deleted from the listing, and instead of them, a very old image that was uploaded when I first created the listing appears as a main image, and no other image shows live on the listing.

I am the only seller of the items in this case, I have an active trademark with Brand Registry that is connected to the Seller account from which I make the changes, and there are no other sellers allowed to sell my trademark (all permissions are given to this account and are active, I checked).

I have already opened multiple cases with Seller Support, trying to explain that there's a technical issue here that should be examined on their end. But to no avail, all my cases get "Answered" and closed without a resolution that solves or even addresses the problem. They reply - "We reviewed your case and determined that the images you have uploaded for this product are being suppressed from the detail page, because the images do not accurately represent the product that is for sale, or shows a different product entirely.", which is 100% incorrect. I am saying this as the brand owner and the photographer who took the images and verified multiple times that they adhere to all of Amazon's guidelines, and also tried multiple old images that I previously used in the listings, just for QA purposes in an effort to resolve this case on my end.

Here are the case numbers -

14427544151

14408854371

Also, here's someone else in the forum who had the exact same issue a couple weeks back -

https://sellercentral.amazon.com/seller-forums/discussions/t/fe9f6400-09fc-41e4-8987-64d3ba624c4c?postId=d7288d5e-9a98-46ad-bd0f-ecb95afcbfb3

Please assist. Thank you.

Guy

30
448 Aufrufe
32 Antworten
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user profile

Image issue - When uploading a new image all the images in the listing are getting deleted

von Seller_mjg4IsafIkrUh

When I upload a new image to a listing, instead of having the image update as it normally would, ALL images get deleted from the listing, and instead of them, a very old image that was uploaded when I first created the listing appears as a main image, and no other image shows live on the listing.

I am the only seller of the items in this case, I have an active trademark with Brand Registry that is connected to the Seller account from which I make the changes, and there are no other sellers allowed to sell my trademark (all permissions are given to this account and are active, I checked).

I have already opened multiple cases with Seller Support, trying to explain that there's a technical issue here that should be examined on their end. But to no avail, all my cases get "Answered" and closed without a resolution that solves or even addresses the problem. They reply - "We reviewed your case and determined that the images you have uploaded for this product are being suppressed from the detail page, because the images do not accurately represent the product that is for sale, or shows a different product entirely.", which is 100% incorrect. I am saying this as the brand owner and the photographer who took the images and verified multiple times that they adhere to all of Amazon's guidelines, and also tried multiple old images that I previously used in the listings, just for QA purposes in an effort to resolve this case on my end.

Here are the case numbers -

14427544151

14408854371

Also, here's someone else in the forum who had the exact same issue a couple weeks back -

https://sellercentral.amazon.com/seller-forums/discussions/t/fe9f6400-09fc-41e4-8987-64d3ba624c4c?postId=d7288d5e-9a98-46ad-bd0f-ecb95afcbfb3

Please assist. Thank you.

Guy

Tags:Angebote, Bilder
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Rose_Amazon
In Antwort auf: Post von: Seller_mjg4IsafIkrUh

Hi @Guy_Seller,

Thanks for the post and case ids. Hope you had a good weekend.

I will review your cases and respond back to you on this post.

Thanks in advance for your patience.

Rose_Amazon

11
user profile
Seller_4HsL3GZbyDLea
In Antwort auf: Post von: Seller_mjg4IsafIkrUh

I thought it was just me.

For months my team has been updating the old, terrible images to new, crisp, clear images, perfect on a white background. Lately Amazon's system is bringing back the inferior images.

50
user profile
Seller_LNJFmZMu35XYb
In Antwort auf: Post von: Seller_mjg4IsafIkrUh

I experieced such weird case.obviously,it's technical bug...as you know,seller support always used the fixed template reply to fool seller.please send these case # to jeff's Amazon email box.escalate this case to higer lever management.

00
user profile
Seller_8ESHZD3bXlVUv
In Antwort auf: Post von: Seller_mjg4IsafIkrUh

Check the resolution of the images and make sure your new ones are the same or better resolution. Images are reviewed by bot and the default is to choose the best resolution, even if the image is crappier.

40
user profile
Seller_GhsN7zNQ0007L
In Antwort auf: Post von: Seller_mjg4IsafIkrUh

Hi, did you resolve this problems ? I have the same issue

00
Folgen Sie dieser Diskussion, um über neue Aktivitäten benachrichtigt zu werden
user profile
Rose_Amazon
In Antwort auf: Post von: Seller_mjg4IsafIkrUh

Hi @Guy_Seller,

Thanks for the post and case ids. Hope you had a good weekend.

I will review your cases and respond back to you on this post.

Thanks in advance for your patience.

Rose_Amazon

11
user profile
Rose_Amazon
In Antwort auf: Post von: Seller_mjg4IsafIkrUh

Hi @Guy_Seller,

Thanks for the post and case ids. Hope you had a good weekend.

I will review your cases and respond back to you on this post.

Thanks in advance for your patience.

Rose_Amazon

11
Antworten
user profile
Seller_4HsL3GZbyDLea
In Antwort auf: Post von: Seller_mjg4IsafIkrUh

I thought it was just me.

For months my team has been updating the old, terrible images to new, crisp, clear images, perfect on a white background. Lately Amazon's system is bringing back the inferior images.

50
user profile
Seller_4HsL3GZbyDLea
In Antwort auf: Post von: Seller_mjg4IsafIkrUh

I thought it was just me.

For months my team has been updating the old, terrible images to new, crisp, clear images, perfect on a white background. Lately Amazon's system is bringing back the inferior images.

50
Antworten
user profile
Seller_LNJFmZMu35XYb
In Antwort auf: Post von: Seller_mjg4IsafIkrUh

I experieced such weird case.obviously,it's technical bug...as you know,seller support always used the fixed template reply to fool seller.please send these case # to jeff's Amazon email box.escalate this case to higer lever management.

00
user profile
Seller_LNJFmZMu35XYb
In Antwort auf: Post von: Seller_mjg4IsafIkrUh

I experieced such weird case.obviously,it's technical bug...as you know,seller support always used the fixed template reply to fool seller.please send these case # to jeff's Amazon email box.escalate this case to higer lever management.

00
Antworten
user profile
Seller_8ESHZD3bXlVUv
In Antwort auf: Post von: Seller_mjg4IsafIkrUh

Check the resolution of the images and make sure your new ones are the same or better resolution. Images are reviewed by bot and the default is to choose the best resolution, even if the image is crappier.

40
user profile
Seller_8ESHZD3bXlVUv
In Antwort auf: Post von: Seller_mjg4IsafIkrUh

Check the resolution of the images and make sure your new ones are the same or better resolution. Images are reviewed by bot and the default is to choose the best resolution, even if the image is crappier.

40
Antworten
user profile
Seller_GhsN7zNQ0007L
In Antwort auf: Post von: Seller_mjg4IsafIkrUh

Hi, did you resolve this problems ? I have the same issue

00
user profile
Seller_GhsN7zNQ0007L
In Antwort auf: Post von: Seller_mjg4IsafIkrUh

Hi, did you resolve this problems ? I have the same issue

00
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