FBA Shipment Closed due to 90-day timeout while in transit with partnered carrier
Hello all - hoping someone has advice on how to deal with this, or can step in on the Amazon side to help out.
I have a LTL shipment enroute to CLT2 (FBA182FRNNCR) via an Amazon-partnered carrier with a total of 5570 units of multiple ASINs. For whatever reason, this was delayed at a acarrier facility for over a week. This delay was enough to bump the total time since shipment creation over 90 days, which triggered the system to automatically close the shipment.
From what I have read elsewhere, this is likely to cause me issues when/if the shipment actually arrives at the FBA warehouse and is received, with the potential for thousands of dollars of fees.
Can anyone confirm:
1) Will the shipment eventually continue being shipped to CLT2 despite "closed" status?
2) What will happen when it gets there?
3) Can Amazon simply re-open the shipment and receive it normally, as the delay (and 90-day auto-close) were due to a delay with the partnered carrier?
Thanks in advance for any input!
@Jim_Amazon @Danny_Amazon @Michelle_Amazon @Cooper_Amazon @Sandy_Amazon
FBA Shipment Closed due to 90-day timeout while in transit with partnered carrier
Hello all - hoping someone has advice on how to deal with this, or can step in on the Amazon side to help out.
I have a LTL shipment enroute to CLT2 (FBA182FRNNCR) via an Amazon-partnered carrier with a total of 5570 units of multiple ASINs. For whatever reason, this was delayed at a acarrier facility for over a week. This delay was enough to bump the total time since shipment creation over 90 days, which triggered the system to automatically close the shipment.
From what I have read elsewhere, this is likely to cause me issues when/if the shipment actually arrives at the FBA warehouse and is received, with the potential for thousands of dollars of fees.
Can anyone confirm:
1) Will the shipment eventually continue being shipped to CLT2 despite "closed" status?
2) What will happen when it gets there?
3) Can Amazon simply re-open the shipment and receive it normally, as the delay (and 90-day auto-close) were due to a delay with the partnered carrier?
Thanks in advance for any input!
@Jim_Amazon @Danny_Amazon @Michelle_Amazon @Cooper_Amazon @Sandy_Amazon
5 Antworten
Seller_DB6hmdhpceZIf
Should also mention for any Amazon reps who are able to look into this that I have opened a case (ID 15925483691), and was promised a response within 24hr on 29 Aug.
Seller_DB6hmdhpceZIf
Updated response from Selling Partner Support:
"
Hello from Amazon Selling Partner Support,
Thank you for reaching out to us regarding your issue with Shipment ID FBA182FRNNCR.
First, I would like to thank you for your patience while this review took place. After reviewing your case, our internal team have found the following:
This shipment will not be reinstated. All shipments must be shipped and delivered within 90 days of shipment creation. We highly recommend you to ship the shipment as soon as possible after the shipment creation to prevent the expiration of your shipment.
If your shipments are already in transit but your shipment status has updated to CLOSED, please ask your carrier to go to Carrier Central (https://carriercentral.amazon.com) and confirm that they have a valid and active delivery appointment so that Amazon can receive those shipments.
If your dock appointment is invalid and failed of delivery, please contact your carrier to return your shipment. After returning, you will need to recreate the shipment and relabel the shipping boxes with the new FBA box ID labels in order to send to FC again.
Please adopt the following recommended practice for shipping your next shipment:
1. Only create the shipment when inventory is situated and ready to ship
2. Use Send to Amazon workflow to create shipments:
3. Use partnered carrier where possible, otherwise, carrier tracking information is required for non-partnered shipments
4. Schedule earliest pickup possible and ensure the carrier pickup on time
5. Place correct FBA box ID label and pallet label on each carton and pallet. Each shipment labels are visible and scalable to avoid delay from any workstream
6. Provide Tracking details in seller central to let us know your inventory is on its way
7. Track your shipped shipment periodically in the Tracking events tab of the Shipment summary page.
"
This is clearly unacceptable. Amazon's partnered carrier delays my shipment and now I'm on the hook to resolve it all for them, and pay who knows how much in fees? Absolutely absurd. IF anyone from Amazon reads this, PLEASE help to get this shipment re-opened, there is really no other reasonable solution and I can't imagine why it can't be done.
@Jim_Amazon @Danny_Amazon @Michelle_Amazon @Cooper_Amazon @Sandy_Amazon
