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Seller_Xn4oeaArxemFt

UPS Claim for lost package

Hello,

A customer returned a package through UPS (the tracking ID number is 1ZH92F629026889805).

The package is lost in transit to our location.

We called the dedicated UPS line for Amazon Sellers at 1-800-711-5914 and opened a lost package claim with UPS (Claim number: C-0283881901). They said that they closed the investigation because Amazon is the Shipper of Record.

Then, we opened a support case with Amazon (17021612591), but they said to opened a Shipping Claim with Amazon Shipping, which is not the case because the package was shipped via UPS.

We have not received the item, yet we were charged with the refund to the customer. And we have not being reimbursed for the lost package.

How can we get more help?

Thank you!

83 Aufrufe
5 Antworten
Einkaufserlebnis verwalten
Tags:A-bis-Z-Garantieanträge, Erstattungen, Rücksendung
10
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user profile
Seller_Xn4oeaArxemFt

UPS Claim for lost package

Hello,

A customer returned a package through UPS (the tracking ID number is 1ZH92F629026889805).

The package is lost in transit to our location.

We called the dedicated UPS line for Amazon Sellers at 1-800-711-5914 and opened a lost package claim with UPS (Claim number: C-0283881901). They said that they closed the investigation because Amazon is the Shipper of Record.

Then, we opened a support case with Amazon (17021612591), but they said to opened a Shipping Claim with Amazon Shipping, which is not the case because the package was shipped via UPS.

We have not received the item, yet we were charged with the refund to the customer. And we have not being reimbursed for the lost package.

How can we get more help?

Thank you!

Einkaufserlebnis verwalten
Tags:A-bis-Z-Garantieanträge, Erstattungen, Rücksendung
10
83 Aufrufe
5 Antworten
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5 Antworten
user profile
KJ_Amazon
In Antwort auf: Post von: Seller_Xn4oeaArxemFt

Hello @Seller_Xn4oeaArxemFt Thank you for that information. I reviewed that Case ID and see that our partner team is working with you to clear up that issue, and that you provided them with the necessary information to move forward with the claim/investigation.

Please check back if that case gets stuck and you need additional assistance.

KJ_Amazon

30
user profile
Seller_Xn4oeaArxemFt
In Antwort auf: Post von: KJ_Amazon

Thank you, @KJ_Amazon

10
user profile
Seller_Xn4oeaArxemFt
In Antwort auf: Post von: KJ_Amazon

Hello @KJ_Amazon

We finally got our package back from UPS.

The box where the package has been delivered to us is destroyed, our product has been damaged and our support case 17021612591 has disappeared completely from our case support dashboard (see below):

img

imgimgimg

What can be done regarding a product that has been damaged in transit by UPS, since we cannot open a claim with the carrier?

Thanks!

Von Rohr Equipment Corp.

10
user profile
KJ_Amazon
In Antwort auf: Post von: Seller_Xn4oeaArxemFt

I reviewed Case 17021612591 and see that the Case is still active, and that the partner teams are still investigating. Please check again if that case still does not appear in your support case list.

KJ_Amazon

10
Folgen Sie dieser Diskussion, um über neue Aktivitäten benachrichtigt zu werden
user profile
Seller_Xn4oeaArxemFt

UPS Claim for lost package

Hello,

A customer returned a package through UPS (the tracking ID number is 1ZH92F629026889805).

The package is lost in transit to our location.

We called the dedicated UPS line for Amazon Sellers at 1-800-711-5914 and opened a lost package claim with UPS (Claim number: C-0283881901). They said that they closed the investigation because Amazon is the Shipper of Record.

Then, we opened a support case with Amazon (17021612591), but they said to opened a Shipping Claim with Amazon Shipping, which is not the case because the package was shipped via UPS.

We have not received the item, yet we were charged with the refund to the customer. And we have not being reimbursed for the lost package.

How can we get more help?

Thank you!

83 Aufrufe
5 Antworten
Einkaufserlebnis verwalten
Tags:A-bis-Z-Garantieanträge, Erstattungen, Rücksendung
10
Antworten
user profile
Seller_Xn4oeaArxemFt

UPS Claim for lost package

Hello,

A customer returned a package through UPS (the tracking ID number is 1ZH92F629026889805).

The package is lost in transit to our location.

We called the dedicated UPS line for Amazon Sellers at 1-800-711-5914 and opened a lost package claim with UPS (Claim number: C-0283881901). They said that they closed the investigation because Amazon is the Shipper of Record.

Then, we opened a support case with Amazon (17021612591), but they said to opened a Shipping Claim with Amazon Shipping, which is not the case because the package was shipped via UPS.

We have not received the item, yet we were charged with the refund to the customer. And we have not being reimbursed for the lost package.

How can we get more help?

Thank you!

Einkaufserlebnis verwalten
Tags:A-bis-Z-Garantieanträge, Erstattungen, Rücksendung
10
83 Aufrufe
5 Antworten
Antworten
user profile

UPS Claim for lost package

von Seller_Xn4oeaArxemFt

Hello,

A customer returned a package through UPS (the tracking ID number is 1ZH92F629026889805).

The package is lost in transit to our location.

We called the dedicated UPS line for Amazon Sellers at 1-800-711-5914 and opened a lost package claim with UPS (Claim number: C-0283881901). They said that they closed the investigation because Amazon is the Shipper of Record.

Then, we opened a support case with Amazon (17021612591), but they said to opened a Shipping Claim with Amazon Shipping, which is not the case because the package was shipped via UPS.

We have not received the item, yet we were charged with the refund to the customer. And we have not being reimbursed for the lost package.

How can we get more help?

Thank you!

Einkaufserlebnis verwalten
Tags:A-bis-Z-Garantieanträge, Erstattungen, Rücksendung
10
83 Aufrufe
5 Antworten
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user profile
KJ_Amazon
In Antwort auf: Post von: Seller_Xn4oeaArxemFt

Hello @Seller_Xn4oeaArxemFt Thank you for that information. I reviewed that Case ID and see that our partner team is working with you to clear up that issue, and that you provided them with the necessary information to move forward with the claim/investigation.

Please check back if that case gets stuck and you need additional assistance.

KJ_Amazon

30
user profile
Seller_Xn4oeaArxemFt
In Antwort auf: Post von: KJ_Amazon

Thank you, @KJ_Amazon

10
user profile
Seller_Xn4oeaArxemFt
In Antwort auf: Post von: KJ_Amazon

Hello @KJ_Amazon

We finally got our package back from UPS.

The box where the package has been delivered to us is destroyed, our product has been damaged and our support case 17021612591 has disappeared completely from our case support dashboard (see below):

img

imgimgimg

What can be done regarding a product that has been damaged in transit by UPS, since we cannot open a claim with the carrier?

Thanks!

Von Rohr Equipment Corp.

10
user profile
KJ_Amazon
In Antwort auf: Post von: Seller_Xn4oeaArxemFt

I reviewed Case 17021612591 and see that the Case is still active, and that the partner teams are still investigating. Please check again if that case still does not appear in your support case list.

KJ_Amazon

10
Folgen Sie dieser Diskussion, um über neue Aktivitäten benachrichtigt zu werden
user profile
KJ_Amazon
In Antwort auf: Post von: Seller_Xn4oeaArxemFt

Hello @Seller_Xn4oeaArxemFt Thank you for that information. I reviewed that Case ID and see that our partner team is working with you to clear up that issue, and that you provided them with the necessary information to move forward with the claim/investigation.

Please check back if that case gets stuck and you need additional assistance.

KJ_Amazon

30
user profile
KJ_Amazon
In Antwort auf: Post von: Seller_Xn4oeaArxemFt

Hello @Seller_Xn4oeaArxemFt Thank you for that information. I reviewed that Case ID and see that our partner team is working with you to clear up that issue, and that you provided them with the necessary information to move forward with the claim/investigation.

Please check back if that case gets stuck and you need additional assistance.

KJ_Amazon

30
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Seller_Xn4oeaArxemFt
In Antwort auf: Post von: KJ_Amazon

Thank you, @KJ_Amazon

10
user profile
Seller_Xn4oeaArxemFt
In Antwort auf: Post von: KJ_Amazon

Thank you, @KJ_Amazon

10
Antworten
user profile
Seller_Xn4oeaArxemFt
In Antwort auf: Post von: KJ_Amazon

Hello @KJ_Amazon

We finally got our package back from UPS.

The box where the package has been delivered to us is destroyed, our product has been damaged and our support case 17021612591 has disappeared completely from our case support dashboard (see below):

img

imgimgimg

What can be done regarding a product that has been damaged in transit by UPS, since we cannot open a claim with the carrier?

Thanks!

Von Rohr Equipment Corp.

10
user profile
Seller_Xn4oeaArxemFt
In Antwort auf: Post von: KJ_Amazon

Hello @KJ_Amazon

We finally got our package back from UPS.

The box where the package has been delivered to us is destroyed, our product has been damaged and our support case 17021612591 has disappeared completely from our case support dashboard (see below):

img

imgimgimg

What can be done regarding a product that has been damaged in transit by UPS, since we cannot open a claim with the carrier?

Thanks!

Von Rohr Equipment Corp.

10
Antworten
user profile
KJ_Amazon
In Antwort auf: Post von: Seller_Xn4oeaArxemFt

I reviewed Case 17021612591 and see that the Case is still active, and that the partner teams are still investigating. Please check again if that case still does not appear in your support case list.

KJ_Amazon

10
user profile
KJ_Amazon
In Antwort auf: Post von: Seller_Xn4oeaArxemFt

I reviewed Case 17021612591 and see that the Case is still active, and that the partner teams are still investigating. Please check again if that case still does not appear in your support case list.

KJ_Amazon

10
Antworten
user profile
KJ_Amazon
In Antwort auf: Post von: KJ_Amazon

UPS Claim for damaged product issued. Paperwork sent to Amazon but no answer yet from Seller Support.

I was informed by our partner team that UPS attempted to get in touch with you for further details, but was unable to do so.

Please contact 1-800-711-5914: the preferred UPS customer service number for Amazon sellers, and ask about UPS Case Number C-0285571149.

Check back if you need additional support from Amazon's end.

KJ_Amazon

10
user profile
KJ_Amazon
In Antwort auf: Post von: KJ_Amazon

UPS Claim for damaged product issued. Paperwork sent to Amazon but no answer yet from Seller Support.

I was informed by our partner team that UPS attempted to get in touch with you for further details, but was unable to do so.

Please contact 1-800-711-5914: the preferred UPS customer service number for Amazon sellers, and ask about UPS Case Number C-0285571149.

Check back if you need additional support from Amazon's end.

KJ_Amazon

10
Antworten
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