The identity verification review has been delayed with no response, and I've been waiting for a long time.
My store completed identity verification on October 16, and on October 18 (Friday), I received the following reply:
"We are conducting further checks on the document and information you provided during registration, and we may contact you by email for further clarification within two business days."
It has now been far longer than the agreed two-day timeframe! In the meantime, I contacted the customer service team by phone, but the only response I received was to keep waiting.
This is my first Amazon store. I got suspended right after my registration was approved, and since then, I’ve been continuously uploading documents and waiting for reviews—an endless wait! I started this with full confidence and courage, only to be left hanging without any reply, which has been incredibly frustrating. I understand that the review process requires time, but for a simple identity check, this wait feels excessively long!
Could it be that my review was overlooked? I can’t think of any other reason. Please help me follow up and make contact again; I truly need this store!
Thanks in advance for your help—I’d appreciate it if this could be sorted out ASAP.
The identity verification review has been delayed with no response, and I've been waiting for a long time.
My store completed identity verification on October 16, and on October 18 (Friday), I received the following reply:
"We are conducting further checks on the document and information you provided during registration, and we may contact you by email for further clarification within two business days."
It has now been far longer than the agreed two-day timeframe! In the meantime, I contacted the customer service team by phone, but the only response I received was to keep waiting.
This is my first Amazon store. I got suspended right after my registration was approved, and since then, I’ve been continuously uploading documents and waiting for reviews—an endless wait! I started this with full confidence and courage, only to be left hanging without any reply, which has been incredibly frustrating. I understand that the review process requires time, but for a simple identity check, this wait feels excessively long!
Could it be that my review was overlooked? I can’t think of any other reason. Please help me follow up and make contact again; I truly need this store!
Thanks in advance for your help—I’d appreciate it if this could be sorted out ASAP.
3 Antworten
Seller_qknCLLJvJb9tF
@Sandy_Amazon @Jim_Amazon @Ricardo_Amazon @LeviDylan_Amazon
（I really need your help!!!pls!!!）
Please provide me with a response. Thank you! Every customer service representative I've contacted has asked me to wait, but I can't keep waiting without any progress. Please do not tell me once again that my request is still under review.
I've been waiting for nearly two weeks now—this is unbelievable! Please don't give me vague answers. If you need additional documents, send me an email. If everything is in order, please complete the review by the end of this work week.
Do not keep delaying this; I can't handle such a huge disappointment!! This should not be the way Amazon handles things!
Roxy_Amazon
Hello @Seller_qknCLLJvJb9tF,
First, I would like to thank you for your contact and to apologize for the delay in answering your post here on the seller forums. Our team of moderators is constantly working to answer all questions as quickly as possible.
I contacted the appropriate team and was informed that there are no pending issues with your account. Have you been able to resolve the inactivity? Is your account active now?
Regards,
-Roxy
