Re-verification problems - Not getting PIN code via SMS
Hello @Cooper_Amazon or @Danika_Amazon @Steve_Amazon
We are long-time Amazon sellers, selling since 2014.
Recently we received a notice that we need to re-verify our selling account. (see attached print screen)
However, I have a few issues regarding the re-verification process.
1. I am selling as an individual, but there is no such option to choose
2. When trying to verify my phone number I am not getting the SMS message with the Pin number, I have tried using different computers and different browsers, but I am not getting the code. Two-step verification works perfectly and I get the verification code to log in, so there's nothing wrong with the phone.
3. The "call" option instead of the "SMS" option is not available for my country (Israel) (see attached print screen)
4. I have tried contacting support via mail and phone, but they don’t seem to be able to help with this issue.
Here is the quote we received from the Seller Identity Verification team: "We cannot support this matter because your request is unrelated to seller identity verification or respective processes."
Please advise
Thanks a lot!
Lydia, Wow! Goodies
Re-verification problems - Not getting PIN code via SMS
Hello @Cooper_Amazon or @Danika_Amazon @Steve_Amazon
We are long-time Amazon sellers, selling since 2014.
Recently we received a notice that we need to re-verify our selling account. (see attached print screen)
However, I have a few issues regarding the re-verification process.
1. I am selling as an individual, but there is no such option to choose
2. When trying to verify my phone number I am not getting the SMS message with the Pin number, I have tried using different computers and different browsers, but I am not getting the code. Two-step verification works perfectly and I get the verification code to log in, so there's nothing wrong with the phone.
3. The "call" option instead of the "SMS" option is not available for my country (Israel) (see attached print screen)
4. I have tried contacting support via mail and phone, but they don’t seem to be able to help with this issue.
Here is the quote we received from the Seller Identity Verification team: "We cannot support this matter because your request is unrelated to seller identity verification or respective processes."
Please advise
Thanks a lot!
Lydia, Wow! Goodies
6 Antworten
Seller_flXNiJRw0gh3z
post.have u been able to figure this out?? I have to verify phone number as well but I am not getting a text pr call
Seller_GqCRDxvk6NqwX
Please tell me you solved the problem with the PIN code? If so, in what way?
Thank you.
Seller_GqCRDxvk6NqwX
Tell me, did you manage to receive an SMS with a verification code?
Seller_YNOue492XM75v
I guess the only clue is to try virtual number in US
Seller_q2JDNvUvsyJ4Y
Hello.
I have the same issue.
Did you resolve this issue?
Thank you
Seller_wM0nLLkM8WJfx
Dear Wow_Goodies: This is B-S. I'm on other sites and they have an "exception" option. On the Bay site I just clicked "exception" and it was over. I don't get harassed about reverifying. Because I'm 7+ yrs with the Bay.
Some software engineer in India(?) has gone overboard with the reverification IMO, and AMZ is about to lose a lot a lot of sellers. I'm FBM too and have been on AMZ several years, maybe more than a decade and why do I have to give them a bank statement and credit card statement WHEN IT'S ALREADY ON FILE AND I TRADE WITH AMZ ALMOST EVERYDAY!!!????
