Incomplete order shipped
I had an order with 13 items, but I had only 12 in stock. Therefore, I shipped 12 and refunded one as advised by customer service. I contact the customer about it as well. The issue is that the order is still showing in the unshipped orders. Is this going to go away or affect me in any way? Customer support doesn’t seem to know the answer.
Incomplete order shipped
I had an order with 13 items, but I had only 12 in stock. Therefore, I shipped 12 and refunded one as advised by customer service. I contact the customer about it as well. The issue is that the order is still showing in the unshipped orders. Is this going to go away or affect me in any way? Customer support doesn’t seem to know the answer.
7 Antworten
Seller_OvL8C4BJWiuS9
How did you have 13 listed and only 12 "in stock"? are you drop shipping? How did you refund one? Did you adjust the quantity when you went into confirm shipment?
Stevie_Amazon
Hi there @Seller_9rVOcx8OYcndk,
Thank you so much for reaching out in the Forums. I am engaging a Community Manager to review this situation further.
All the best,
Stevie
Charly_Amazon
Hello @Seller_9rVOcx8OYcndk
Thank you for your message, following up on this thread, has the issue been fixed ?.
Let us know !
Charly_Amazon
