Buyer claims package stolen
Buyer wrote 'Package was stolen', nothing else.
What steps are needed ?
Buyer claims package stolen
Buyer wrote 'Package was stolen', nothing else.
What steps are needed ?
6 Antworten
Seller_nRFmxiQg4EGrw
Did you buy your shipping through Amazon? If so, tell the customer to file an A-Z for INR (you might be able to find a template; there were plenty in the old forum). In these cases, Amazon will cover the refund, and it won't count against you.
If you didn't use Amazon Buy Shipping, you may have to eat it; if the customer files A-Z and wins, you'll be out the money and have the metrics hit as well.
Seller_aV1Bh32hE0KND
Did you purchase shipping through Amazon Buy-Shipping, and the first tracking acceptance scan shows that you shipped on or before the ship-by-date?
If you need the template to send to the customer, let me know...↓↓↓
Seller_ICERZ0Dhw7HKr
Yesterday buyer confirmed it was delivered. Today buyer submitted a chargeback.
Can someone tell me what steps I need to take next ?
