Uploaded video and added to asin but doesn't show on listing
Hello,
The status of my uploaded video shows as "Published," however it isn't displayed in the ASIN listing.
Thinking it could be due to one of the following but would appreciate confirmation:
- My seller account is over 3 months old but the actual listing has only been active/in stock for less than 3 months (but would it still allow me the option to upload if it was too new?)
- It's been less than 48 hours since it was "Published" and I need to wait longer for it to reflect (assumed if it showed as "Published" it would display on listing)
Would really appreciate a confirmation on what the issue is.
Thank you.
Uploaded video and added to asin but doesn't show on listing
Hello,
The status of my uploaded video shows as "Published," however it isn't displayed in the ASIN listing.
Thinking it could be due to one of the following but would appreciate confirmation:
- My seller account is over 3 months old but the actual listing has only been active/in stock for less than 3 months (but would it still allow me the option to upload if it was too new?)
- It's been less than 48 hours since it was "Published" and I need to wait longer for it to reflect (assumed if it showed as "Published" it would display on listing)
Would really appreciate a confirmation on what the issue is.
Thank you.
1 Antwort
Glenn_Amazon
Hi there @Seller_24jIau4SkYCxg,
Thanks for reaching out with your video that is published but isn't displaying. In some instances it can take 72 hours for a video to be associated with a listing however it sounds like it has taken longer and hasn't appeared on the detail page yet. I'd like to investigate further, please reply with your most recent Seller Support Case on this issue and I can see what escalation options exist. Thank you.
-Glenn
