Help with an IP Complaint
I have need help with an IP complaint. I bought the product from an authorized distributor (I had used it before to ungated or other IP Complaint) but know is getting rejected stating that they cannot verify it. I called account help support and they said that the person that gave the IP complaint can’t verify the supplier but the person that gave me the complaint is not the owner of the trademark. Also, the lady said that I need to contact the supplier to verify if they are authorized and if they changed the format of the invoice? Why? Why can’t Amazon verify the invoice instead of the complainant? It is a food product. I have already sent in my invoice. My supplier is a GLOBAL supplier. Amazon says they cannot verify it. I need help please!
Complaint ID: 14769328541
Help with an IP Complaint
I have need help with an IP complaint. I bought the product from an authorized distributor (I had used it before to ungated or other IP Complaint) but know is getting rejected stating that they cannot verify it. I called account help support and they said that the person that gave the IP complaint can’t verify the supplier but the person that gave me the complaint is not the owner of the trademark. Also, the lady said that I need to contact the supplier to verify if they are authorized and if they changed the format of the invoice? Why? Why can’t Amazon verify the invoice instead of the complainant? It is a food product. I have already sent in my invoice. My supplier is a GLOBAL supplier. Amazon says they cannot verify it. I need help please!
Complaint ID: 14769328541
3 Antworten
Seller_7LrAV0m5llaI7
Get a letter from the Brand Owner authorizing that the distributor you are buying your inventory from is Authorized by them
Seller_kM8mAhxN4mM34
@Jim_Amazon@Sandy_Amazonplease help!
Atlas_Amazon
Hello @Seller_kM8mAhxN4mM34
Thank you for the information provided regarding the issues you have been attempting to resolve. I understand you are experiencing issues with the invoice and getting it accepted. What type of product are you listing? How are you sourcing the product? What type of documentation do you have for the product outside of invoices? Do you have an authorization letter from the brand that gives explicit permission for listing on the platform?
The information regarding the intellectual property should have been provided to you. Have you verified that your product is not violating this information? What information is associated to the listing? What steps did you take to verify that the listing details match the product details? This process is important for ensuring that you do have the proper information associated to the listing.
If you have any additional details or questions regarding this situation, continue to refer here for support.
Best,
Atlas
