Valid Tracking Rate Warning
I received a VTR Warning for the first time this morning. After generating a report, all effected orders have a Shipstation message stating "This shipment has multiple active labels. Please review and cancel any that are no longer valid."
All orders do have tracking ID's through FedEx, and were delivered successfully. Some tracking even shows scans, updates, delivery, etc, even though the generated report states that they were never scanned.
The one constant is the error message above, even though there was only ever one label created for each
Has anyone ever experienced something like this before?
Valid Tracking Rate Warning
I received a VTR Warning for the first time this morning. After generating a report, all effected orders have a Shipstation message stating "This shipment has multiple active labels. Please review and cancel any that are no longer valid."
All orders do have tracking ID's through FedEx, and were delivered successfully. Some tracking even shows scans, updates, delivery, etc, even though the generated report states that they were never scanned.
The one constant is the error message above, even though there was only ever one label created for each
Has anyone ever experienced something like this before?
1 Antwort
Jameson_Amazon
Hi @Seller_POWsLnC23iyHE,
Thank you for reaching out about this!
If you haven't done so already, I'd recommend opening a case with Seller Support so that team can take a further look into these shipments to see what may be causing this warning. Once you open that case, please send me the case ID and I'd be happy to monitor the correspondence and provide additional assistance if needed.
In the meantime, I would recommend reading through the following resources for more information and best practices for VTR:
Please keep me updated on that case! And of course, if you have any additional questions.
Thanks again,
Jameson
