Something is VERY wrong - I am now being required to ship in ONE day - my Shipping Settings are set to Standard
And I am listed as "No" to shipping in one day.
What to do??
Something is VERY wrong - I am now being required to ship in ONE day - my Shipping Settings are set to Standard
And I am listed as "No" to shipping in one day.
What to do??
36 Antworten
Seller_Hi7wbO2Kbo6bl
Check your default handling time (see if it has been changed to automated).
Check all your templates to make sure you do not have automation there either.
Do you fill in handling time on every listing, or depend on a default setting?
Seller_EkbLZUYSpmJEy
Your handle time has been set to 1 day.
Go to Shipping Settings and click on the General shipping settings tab
Scroll down to find the Handle Time widget
Automated Handle Time should show Not Active
Default Handle Time will show what it is set to ... 1 Day
If it is 1 Day and you need 2 Day, then click the Edit in the right corner and you will see ...
Here you can make sure Automated Handle Time is Not Active. If it is, click the toggle button to turn it off.
Next, select the Handle Time you will need. If 2 days is not an option, select 1 Day and the Save button to the right.
Now you have two options. First option is to set your Order Handling Capacity to 1 and Save. This will mean that your first order every day will be at 1 day handle time but every order after that will have an extra handle time day added to it. Second option is to set the handle time to 2 days at item level. This would have to be done for every item you have listed. Item level handle time overrides the default handle time and is the default for Automated Handle Time when the item is new and has no handle time data.
Amazon is going through some changes with AHT and SSA. If you are not familiar with them, you might want to check out this ...
New updates to our on-time delivery policy and shipping settings
Seller_Hi7wbO2Kbo6bl
Do you mean that you have a two-day default handling time?
Or do you mean you are offering Premium shipping (two-day delivery?)
If you offer any form of Premium shipping (this does not include Expedited) then your handling time is ignored.
Seller_LTNvvFJ2jqJOv
I was told by Seller Support that it was because of AHT, which we need enabled now for OTDR, it is super humongous BS, but, the beast requires it. @Seller_Hi7wbO2Kbo6bl @Seller_8cIsVssvO29X6 @SEAmod @Jim_Amazon
Seller_EkbLZUYSpmJEy
Both Individual and Professional accounts can set Default Handle Time
Take the following steps to update default handling time:
- On Seller Central, go to Settings, select Shipping settings, and then select General shipping settings.
- Scroll down to Handling time and click Edit.
@Seller_Hi7wbO2Kbo6bl
Seller_EkbLZUYSpmJEy
It will be one of the tabs across the top of the shipping page ...
The way the Manage Your Handle Time page in Seller Help reads doesn't distinguish between Individual and Professional accounts. If you don't have a setting for Default Handle time within your shipping settings, then Amazon should probably rewrite and be more clear about this for Individual accounts on the Manage your handling time.
Seller_R2dP7Hunjcdj0
It is unfortunate that your plan will not allow you to edit your listings.
Currently you pay $1.00 per sale to Amazon as an Individual Plan. IF you were to have 40 sales per month, you would already equal the $39.99 monthly fee for a Pro level plan.
If you do more than 40 sales per month, then it is actually costing you more money to remain at Individual Level.
I do not wish to seem unfeeling or unduly harsh, but if you are not capturing at least 40 sales per month on Amazon, then Amazon is not really the platform for you. At such low sales levels, it would probably be a better fit for you to use EBAY or some other (smaller) platform. These other platforms are also more forgiving when it comes to proving the source of your items.
Amazon is the largest, but is also the most difficult platform to succeed on.
My advice for Selling on Amazon is to go Pro, or go somewhere else.
Good Luck! Sincerely!
Seller_JZZbhyIBzJY1g
If you have the product, how hard is it to print a label and put it on a box the same day it was ordered?
We all want our packages shipped this way.
Seller_R2dP7Hunjcdj0
It is indeed a Sad commentary on just HOW MUCH Amazon has changed in the last few years after Bezos stepped-down and the Company increasingly relies on A.I. to handle virtually every aspect of their business. No computer has EVER been programmed to consider that IT may be wrong.
It is also incredibly ironic that what became the largest and most profitable online selling platform by being a BOOK SELLER has become SO hostile to Third Party Sellers, especially Book Sellers.
I wish you Good Luck wherever you land.
P.S. Since you only get 1 Amazon Seller account per-lifetime, I absolutely suggest you Downgrade your Seller account to Individual Level to end the monthly charge, but to KEEP you Amazon account for the future, just to leave your options open. Never burn a bridge you MAY one day need.
Seller_LTNvvFJ2jqJOv
@SEAmod @Jim_Amazon @CR_Amazon @Seller_8cIsVssvO29X6
The explanation I got from seller support was that because I have AHT enabled, this will sometimes happen and there is nothing I can do about it, unless I don't want to be OTDR and Claims covered for shipping when I use Amazon Buy Shipping.
