Your Amazon seller account has been temporarily deactivated.
Your Amazon seller account has been temporarily deactivated.
Hello,
Based on your Account Health Rating, your Amazon seller account has been temporarily deactivated in accordance with Section 3 of Amazon’s Business Solutions Agreement. Your listings have been removed. We are withholding any available funds while your account is deactivated; however, funds will remain in your account while we work with you to reactivate your account in accordance with the Funds Withholding Policy: https://sellercentral.amazon.com/help/hub/reference/9RA9LYBJ3QP27M6. Please ship any open orders to avoid further impact to your account.
Why is this happening?
We took this action because there are unaddressed policy violations related to your selling account, and these violations have caused your Account Health Rating to fall below the threshold for deactivation. It is your obligation to make sure that you adhere to Amazon’s policies. Please visit this page to learn more: https://sellercentral.amazon.com/help/hub/reference/521.
How do I reactivate my account?
To reactivate your Amazon selling account, visit the Account Health page to appeal these policy violations. You can find them in the Product Policy Compliance section of the Account Health page (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_composite). To address any given violation, please follow the guidance next to that violation in the Next Steps column. Your account will be considered for reactivation once the policy violations have been successfully appealed. If we do not receive the requested information within 19 days, your account will be permanently deactivated.
Your account will be considered for reactivation once the policy violations have been successfully appealed.
We’re here to help.
Use this link (https://sellercentral.amazon.com/cu/contact-us/cmn/composite) to speak to an Account Health Specialist if you have questions about the violations or need help to submit appeals.
Has your account been deactivated in error?
If you believe that the policy violation(s) that caused your account deactivation are incorrect, please submit evidence or documentation demonstrating that your account has not violated Amazon’s policies and we will investigate your concern. You can submit your information via the Account Health page as specified above.
You can view your account performance at (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_composite) or by selecting Account Health on the home screen of the Amazon seller app, on your iOS or Android device. The Account Health page shows how well your account is performing against the required performance metrics and the policies.
Selling Partner Support
I DESPERATELY NEED HELP TO REACTIVE MY ACCOUNT, PLEASE HELP.
Your Amazon seller account has been temporarily deactivated.
Your Amazon seller account has been temporarily deactivated.
Hello,
Based on your Account Health Rating, your Amazon seller account has been temporarily deactivated in accordance with Section 3 of Amazon’s Business Solutions Agreement. Your listings have been removed. We are withholding any available funds while your account is deactivated; however, funds will remain in your account while we work with you to reactivate your account in accordance with the Funds Withholding Policy: https://sellercentral.amazon.com/help/hub/reference/9RA9LYBJ3QP27M6. Please ship any open orders to avoid further impact to your account.
Why is this happening?
We took this action because there are unaddressed policy violations related to your selling account, and these violations have caused your Account Health Rating to fall below the threshold for deactivation. It is your obligation to make sure that you adhere to Amazon’s policies. Please visit this page to learn more: https://sellercentral.amazon.com/help/hub/reference/521.
How do I reactivate my account?
To reactivate your Amazon selling account, visit the Account Health page to appeal these policy violations. You can find them in the Product Policy Compliance section of the Account Health page (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_composite). To address any given violation, please follow the guidance next to that violation in the Next Steps column. Your account will be considered for reactivation once the policy violations have been successfully appealed. If we do not receive the requested information within 19 days, your account will be permanently deactivated.
Your account will be considered for reactivation once the policy violations have been successfully appealed.
We’re here to help.
Use this link (https://sellercentral.amazon.com/cu/contact-us/cmn/composite) to speak to an Account Health Specialist if you have questions about the violations or need help to submit appeals.
Has your account been deactivated in error?
If you believe that the policy violation(s) that caused your account deactivation are incorrect, please submit evidence or documentation demonstrating that your account has not violated Amazon’s policies and we will investigate your concern. You can submit your information via the Account Health page as specified above.
You can view your account performance at (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_composite) or by selecting Account Health on the home screen of the Amazon seller app, on your iOS or Android device. The Account Health page shows how well your account is performing against the required performance metrics and the policies.
Selling Partner Support
I DESPERATELY NEED HELP TO REACTIVE MY ACCOUNT, PLEASE HELP.
15 Antworten
Seller_D8Y02v4I0eZJb
@Quincy_Amazon@Micah_Amazon @Miguel_Amazon @Cooper_Amazon@Steve_Amazon @Atlas_Amazon@Mindy_Amazon@Troy_Amazon @Charles_Amazon@Yokie_Amazon
Seller_aWrza8YvWVgM1
Click on the left side menu and find "Performance". From there click on "Account Health"
You will see a red mark next to whatever the violation is. Click on the text that has the red icon and from there it will tell you what you need to fix in order to get your account reinstated. It could be anything from a suspected intellectual property violation to a listing policy violation.
Seller_LImVvUWeyiCfQ
Your second screen capture looks like you acknowledged the violations but did you do anything further?
In the third screen capture Amazon states your submission didn't adequately address the reason for removal.
Troy_Amazon
Hi @Happy_Shopping09,
Thank you for your post, the screenshots, and the performance notification you shared. Based off the post and the subsequent screenshots you have provided, you will need to resolve your listing violations to raise your Account Health Rating (AHR) score. Based off the screenshots you have provided, your current AHR score is 72. The minimum score for an account to be activated is 100. Therefore, you will need to resolve enough of these violations to raise the score above that minimum threshold.
I see that according to the screenshots, there are reviews in progress. We would need to allow those reviews to be completed prior to taking further action. With this in mind, can you share what information you have sent in? For violations of this type, typically invoices are required for reinstatement. Because we are seeing the "Repeat Violation" on the violations, you may not be able to simply acknowledge the violation, and an appeal may be required to reinstate the listings. Once the current review has been completed, please feel free to share the outcome so that we can guide you should new appeals be required.
Please feel free to reach out with any further questions or account updates, and we will assist you as best we can.
Regards,
Troy
