Hi everyone,

We’ve been an FBA seller on Amazon for over 5 years. On the German marketplace, our Account Health Score was above 1000 points. We consistently sold around 24,000 units per month, generating an average monthly revenue of €250,000.

Throughout this time, we’ve never had any serious issues — until a recent situation involving the K18 product (ASIN: B0961ZS96M). Amazon conducted a bin check and determined our inventory was inauthentic. We were deceived by a supplier, and the affected stock has since been officially destroyed by Amazon.

We notified the K18 brand owner about the situation and provided full details of the supplier involved. We’ve also implemented new internal procedures to verify all future suppliers and inventory more strictly.

Unfortunately, Amazon continues to request invoices dated before the customer complaints — which we are unable to provide due to the fraud. The invoices we submitted for our current, authentic FBA inventory were not accepted.

Has anyone been in a similar situation and successfully reinstated their account? Is there any path forward when you can no longer provide valid pre-complaint invoices from a verified supplier?

I would greatly appreciate any advice or shared experiences.