Brand Invoice Rejected
I have purchased an inventory from brand and submitted an invoice also but my account is deactivated due to invoice not accepted by Amazon. Invoice has all the information like products, number of units purchased, brand info, my company details, bank accounts detail, transaction details. The Invoice is up to the standard of Amazon but its been rejected. There is also system based error from Amazon regarding quantity and brand name miss spelled due to which error occurred. I have given all the proofs like shipment IDs units expected and received by Amazon are the same without any discrepancy or any problem. even though my account is deactivated.
Brand Invoice Rejected
I have purchased an inventory from brand and submitted an invoice also but my account is deactivated due to invoice not accepted by Amazon. Invoice has all the information like products, number of units purchased, brand info, my company details, bank accounts detail, transaction details. The Invoice is up to the standard of Amazon but its been rejected. There is also system based error from Amazon regarding quantity and brand name miss spelled due to which error occurred. I have given all the proofs like shipment IDs units expected and received by Amazon are the same without any discrepancy or any problem. even though my account is deactivated.
1 Antwort
Troy_Amazon
Hi @Seller_WnwvE0Ht6mLi4
Thank you for your post. In order to better assist, we would need more information from you. When the account was deactivated, you would have received a performance notification giving you the reason for the suspension. Within this message would also likely be the path forward regarding the reinstatement process. Please share that information here in the thread (with personal details removed) so that we may better understand your situation.
When the invoice was rejected, you would have received a second performance notification. This message may have given you specific guidance regarding either a supply chain verification request or a quantity mismatch issue. If you are seeing this, you would need to provide the requested documentation to rectify the issue. If there is no specific guidance covering either of these two scenarios, this would indicate there is an issue with the invoice itself. Please keep in mind that all invoices will need to adhere to our document requirements.
Please feel free to reach out with any further questions or account updates, and we will assist you as best we can.
Regards,
Troy
