Received negative customer review of the product we aren't selling.
We've discovered a critical issue involving an ASIN, where our trademark has been used without authorization.
Despite not selling this product, a negative review falsely attributed to us impacts our reputation.
We urge Amazon to investigate swiftly, and remove this misinformation to protect our brand integrity and customer trust.
Tried reporting it but seems not being accepted.
How do we go about this?
Received negative customer review of the product we aren't selling.
We've discovered a critical issue involving an ASIN, where our trademark has been used without authorization.
Despite not selling this product, a negative review falsely attributed to us impacts our reputation.
We urge Amazon to investigate swiftly, and remove this misinformation to protect our brand integrity and customer trust.
Tried reporting it but seems not being accepted.
How do we go about this?
12 Antworten
Glenn_Amazon
Hi there @Seller_0uR2opOnlUrHh,
Thank you for reaching out with your concerns. If you believe an ASIN is violation your Trademark it is recommended you report the ASIN using the Report Infringement Form. You can review the best practices for these types of reports reviewing the Intellectual Property for Rights Owners help page. If you continue to have details with the forms not being accepted please provide your most recent case on this issue and I will review further. Thank you for your understanding.
-Glenn
