NEW A-to-Z RETURN FRAUD, Amazon automated return, UPS tracking shows customer NEVER shipped the return, customer files UPS claim, and A-to-Z GRANTS full refund
UPS tracking-Shipment Progress
"05/26/2023 4:52 P.M. Claim in Progress A claim has been issued to the sender for your package. Please contact the sender for more information.
05/22/2023 4:25 P.M. We've begun an investigation to locate the package.
05/14/2023 11:33 A.M. Label Created Shipper created a label, UPS has not received the package yet. United States"
UPS tracking details shows only the label was generated, customer NEVER SHIPPED THE RETURN PACKAGE. Customer then calls UPS and files a claim directly with UPS, and tracking now shows a claim in progress. Customer then files an A-to-Z claim and Amazon GRANTS A FULL REFUND to the customer, even though UPS still shows customer NEVER SHIPPED THE RETURN PACKAGE!
Has anyone experienced this type of return fraud? Any advice on how to appeal the A-to-Z refund?
NEW A-to-Z RETURN FRAUD, Amazon automated return, UPS tracking shows customer NEVER shipped the return, customer files UPS claim, and A-to-Z GRANTS full refund
UPS tracking-Shipment Progress
"05/26/2023 4:52 P.M. Claim in Progress A claim has been issued to the sender for your package. Please contact the sender for more information.
05/22/2023 4:25 P.M. We've begun an investigation to locate the package.
05/14/2023 11:33 A.M. Label Created Shipper created a label, UPS has not received the package yet. United States"
UPS tracking details shows only the label was generated, customer NEVER SHIPPED THE RETURN PACKAGE. Customer then calls UPS and files a claim directly with UPS, and tracking now shows a claim in progress. Customer then files an A-to-Z claim and Amazon GRANTS A FULL REFUND to the customer, even though UPS still shows customer NEVER SHIPPED THE RETURN PACKAGE!
Has anyone experienced this type of return fraud? Any advice on how to appeal the A-to-Z refund?
3 Antworten
Seller_3wzBczgcWe0Ch
Yes, you appeal saying you have not recieved the return and give the return tracking number. Shouldn't be a problem.
Also, the customer will not be going anywhere with UPS.
Seller_aV1Bh32hE0KND
The claim amount should be issued/refunded to Amazon; they are the UPS Account holder. Keep an eye on it to make sure Amazon reimburses your Seller Account. If they don't you will need to open a case and provide Amazon will all the relevant details.
I would contact UPS to confirm that they actually refunded Amazon and ask for the refund reference #.
Call 1-800-PICK-UPS (1-800-742-5877) and say “Refund”
Tiff_Amazon
Hi @Seller_uoblVhmptfNee:
Tiff here from Amazon. Have you worked through the A-to-z claim appeal process over the last few days? Do you have any other questions or were you able to receive the updates you needed from the investigation communications?
