lack of support - Amazon support not responding
I had BOTH my amazon account suspended due to one of my account having a so-called 'policy violation': Seller code of conduct (Accurate Information) when EDITING and CHANGING my OWN brand.
The deactivation requires me to submit supporting documents to prove i am the brand owner, which I DID including contracts, shipping logistics invoice, manufacture invoice, company incorporation document, product packaging, and so on.
YET, Amazon DENIED every submission and ONLY RESPONDS WITH:
1) Not enough information to get your account reactivated (with NO REASONS or solutions to fix the problem) Resubmitting and including additional information gets me the SAME response: "we cannot reactivate your account at this time'.
OR 2) now doesn't respond to submission.
My last submission was May 31st, and it has been 6 days since Amazon even looked at the case and still states: 'We received your submission. Our evaluation is in progress.'
Since my account is now deactivated on BOTH accounts, I CANT EVEN OPEN A CASE with Amazon to resolve the issue because the 'HELP' button only navigates me to Submit documents to appeal.
Where is the SO CALLED Amazon Seller Support Team that is supposed to HELP you resolve your account issue.
This is unbearable. 'm being stringed on by Amazon, while my Product is ready and needs to be shipped out. Yet there is a lack of response from Amazon to even help us sellers get through to an actual person that is able to help us with our account issues, as opposed to a generic cookie cutter response, a back-and-forth taking a week to solve nothing, and NOW NO RESPONSES AT ALL. (Let alone be able to get in contact with a real Seller Support staff.
lack of support - Amazon support not responding
I had BOTH my amazon account suspended due to one of my account having a so-called 'policy violation': Seller code of conduct (Accurate Information) when EDITING and CHANGING my OWN brand.
The deactivation requires me to submit supporting documents to prove i am the brand owner, which I DID including contracts, shipping logistics invoice, manufacture invoice, company incorporation document, product packaging, and so on.
YET, Amazon DENIED every submission and ONLY RESPONDS WITH:
1) Not enough information to get your account reactivated (with NO REASONS or solutions to fix the problem) Resubmitting and including additional information gets me the SAME response: "we cannot reactivate your account at this time'.
OR 2) now doesn't respond to submission.
My last submission was May 31st, and it has been 6 days since Amazon even looked at the case and still states: 'We received your submission. Our evaluation is in progress.'
Since my account is now deactivated on BOTH accounts, I CANT EVEN OPEN A CASE with Amazon to resolve the issue because the 'HELP' button only navigates me to Submit documents to appeal.
Where is the SO CALLED Amazon Seller Support Team that is supposed to HELP you resolve your account issue.
This is unbearable. 'm being stringed on by Amazon, while my Product is ready and needs to be shipped out. Yet there is a lack of response from Amazon to even help us sellers get through to an actual person that is able to help us with our account issues, as opposed to a generic cookie cutter response, a back-and-forth taking a week to solve nothing, and NOW NO RESPONSES AT ALL. (Let alone be able to get in contact with a real Seller Support staff.
7 Antworten
Seller_LyYw7fQRKc5G7
As you noted, a suspended account no longer has access to seller support. Until you can reactivate your account by providing an acceptable plan of action, you will be unable to proceed further on Amazon.
I recommend posting your suspension notice for further assistance here. We do not often see this kind of suspension and the wording may give a fair clue as to what they are asking for.
Seller_rI7BZIczK8iAC
Do you mean you tried to change existing listings? to replace your brand AA and transform the listing in brand BB? That is not allowed. But if THAT is the reason of your suspension? Copy and paste Amazon's email here for more insight.
I suppose you sell on each account in different categories. Otherwise THAT could be the reason of your suspension. Owning more than one account is only allowed under special circumstances.
ummm.... sorry, are you a new seller?
Seller_7EIIgClrLiIiz
@Seller_aM64Dy2ta0Rpo First of all, most probably the team you are connected on the phone is totally different from the team who denied your appeals. In other words, the chances are you will hear speculation and superficial "we are truly sorry" kind of stuff from the support team on the phone. Secondly, prepare yourself for a long back and forth journey. Even though you have all the proofs and a very strong case, prepare yourself to submit them god knows maybe 10 times. Thirdly, nobody will listen to you or show the decency to let you know what actually happened and how to fix it. And lastly, you will be dealing with bots. Yes you read it right, you are going to deal with bots. I don't think there is someone reading your appeal at all. I have a similar case, maybe you would like to read here: https://sellercentral.amazon.com/seller-forums/discussions/t/daa27a76-d860-41c9-bb41-21d87d138dfa?postId=daa27a76-d860-41c9-bb41-21d87d138dfa
Emet_Amazon
Hello @Seller_aM64Dy2ta0Rpo,
Thank you for your post.
We are closing this duplicate thread.
Please create only one topic per question. Creating multiple threads for the same question causes confusion and disruption to the forums, potentially taking longer for you to get the answer you are seeking.
You may continue the discussion in your original topic, thank you.
Emet.
