Account under review
Hi, we have an account review, 1st notification 22nd nov.
---------------------------------------------------------------------------------------
Hello, AuthenticOilCo!
Why did I receive this message?
Your Amazon seller account will be subject to review for a specific period of time. While your account is being verified, the funds will remain in your account. However, you cannot receive payouts according to Section 2 of the Amazon Services Business Solutions Agreement:
During the review period, your seller account will remain active and you will continue to receive orders. If there are still open or unshipped orders within this period, please continue to ship them. After we have completed the check, the credit may be able to be paid out again.
Why is that happend?
Your current sales are not supported by customer reviews or previous sales. Therefore, we are now checking your seller account on Amazon. Please see Amazon's Selling Policies and Seller Code of Conduct:
How can I speed up my account verification?
If you think there is an error here or would like to speed up the review, please send a statement to selleraccount-review. In it you must consider all of the following points that apply to you:
-- Updated tracking information for recently shipped Seller Fulfilled orders or confirmation from you that the current tracking information uploaded is accurate. You can submit tracking information in the Manage Orders section of your seller account. If you are an Amazon Easy Ship seller or use Fulfillment by Amazon (FBA), please confirm that you are using this service as part of this submission. It is then not necessary to provide tracking data.
-- Proof of delivery for current seller-fulfilled orders that have received a refund or chargeback. These include, among other things: Acknowledgments of receipt from buyers or proof of delivery. If you are an Amazon Easy Ship seller or use Fulfillment by Amazon (FBA), please confirm that you are using this service as part of this submission. It is then not necessary to provide proof of delivery.
You can ask your buyers for feedback if you haven't already done so. However, when contacting buyers, please remember that you cannot pressure them or offer them incentives for feedback. For more information, please see the Customer Product Reviews Policy:
-- Evidence to identify your company. These include, among other things: the company website (URL or store address), utility bills, supplier invoices, VAT returns or the company's bank details. Make sure all relevant company information is up to date in your Seller Central account. While this is not mandatory, it can speed up your company verification and account review process.
-- If applicable, reasons for the current increase in refund or chargeback activity and supporting evidence. For example, if you proactively issue refunds due to logistical issues or defective products, you will need to provide supporting documentation so that it can be considered in the review.
What happens if I don't submit a sufficient explanation?
We will continue to review your account over the next 30 days to determine whether it complies with the terms outlined in the "Sales Policies and Seller Code of Conduct":
If we determine that your account meets our guidelines, the review will end and your funds will automatically be released for withdrawal. If we do not find sufficient evidence to demonstrate compliance with our Selling Policies and Seller Code of Conduct, further action may be taken, up to and including permanent deactivation of your entire Amazon account, in accordance with Amazon's "Program Policies":
After the review period, you will receive an email informing you of the action taken. If you have additional evidence that you believe allows early reactivation, you can submit an objection.
-------------------------------------------------------------
Our 30 days ended yestarday we then had this notification
----------------------------------------------------
Hello,
We received your appeal regarding the reserve that was placed on your account but do not have enough information to remove the hold at this time. We will continue the hold on your funds until we make the final decision on your account. This amount may change depending on your account status.
If you believe there has been an error, please submit an explanation to
Your explanation should include the following information:
-- Evidence or examples that demonstrate your account complies with our Selling Policies and Seller Code of Conduct.
You can view your account performance or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-----------------------------------------------------------
I submited a detailed appeal on the 12th december that appears to have been declined, i have now called account health, they are saying i need an excel sheet with all tracking nos plus delivery status, problem is our orders are in the tens of thousands, we also use royal mail 48, and this is not really ment to be tracked, so how can i handle this, any advise would be mush appreciated.
Account under review
Hi, we have an account review, 1st notification 22nd nov.
---------------------------------------------------------------------------------------
Hello, AuthenticOilCo!
Why did I receive this message?
Your Amazon seller account will be subject to review for a specific period of time. While your account is being verified, the funds will remain in your account. However, you cannot receive payouts according to Section 2 of the Amazon Services Business Solutions Agreement:
During the review period, your seller account will remain active and you will continue to receive orders. If there are still open or unshipped orders within this period, please continue to ship them. After we have completed the check, the credit may be able to be paid out again.
Why is that happend?
Your current sales are not supported by customer reviews or previous sales. Therefore, we are now checking your seller account on Amazon. Please see Amazon's Selling Policies and Seller Code of Conduct:
How can I speed up my account verification?
If you think there is an error here or would like to speed up the review, please send a statement to selleraccount-review. In it you must consider all of the following points that apply to you:
-- Updated tracking information for recently shipped Seller Fulfilled orders or confirmation from you that the current tracking information uploaded is accurate. You can submit tracking information in the Manage Orders section of your seller account. If you are an Amazon Easy Ship seller or use Fulfillment by Amazon (FBA), please confirm that you are using this service as part of this submission. It is then not necessary to provide tracking data.
-- Proof of delivery for current seller-fulfilled orders that have received a refund or chargeback. These include, among other things: Acknowledgments of receipt from buyers or proof of delivery. If you are an Amazon Easy Ship seller or use Fulfillment by Amazon (FBA), please confirm that you are using this service as part of this submission. It is then not necessary to provide proof of delivery.
You can ask your buyers for feedback if you haven't already done so. However, when contacting buyers, please remember that you cannot pressure them or offer them incentives for feedback. For more information, please see the Customer Product Reviews Policy:
-- Evidence to identify your company. These include, among other things: the company website (URL or store address), utility bills, supplier invoices, VAT returns or the company's bank details. Make sure all relevant company information is up to date in your Seller Central account. While this is not mandatory, it can speed up your company verification and account review process.
-- If applicable, reasons for the current increase in refund or chargeback activity and supporting evidence. For example, if you proactively issue refunds due to logistical issues or defective products, you will need to provide supporting documentation so that it can be considered in the review.
What happens if I don't submit a sufficient explanation?
We will continue to review your account over the next 30 days to determine whether it complies with the terms outlined in the "Sales Policies and Seller Code of Conduct":
If we determine that your account meets our guidelines, the review will end and your funds will automatically be released for withdrawal. If we do not find sufficient evidence to demonstrate compliance with our Selling Policies and Seller Code of Conduct, further action may be taken, up to and including permanent deactivation of your entire Amazon account, in accordance with Amazon's "Program Policies":
After the review period, you will receive an email informing you of the action taken. If you have additional evidence that you believe allows early reactivation, you can submit an objection.
-------------------------------------------------------------
Our 30 days ended yestarday we then had this notification
----------------------------------------------------
Hello,
We received your appeal regarding the reserve that was placed on your account but do not have enough information to remove the hold at this time. We will continue the hold on your funds until we make the final decision on your account. This amount may change depending on your account status.
If you believe there has been an error, please submit an explanation to
Your explanation should include the following information:
-- Evidence or examples that demonstrate your account complies with our Selling Policies and Seller Code of Conduct.
You can view your account performance or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-----------------------------------------------------------
I submited a detailed appeal on the 12th december that appears to have been declined, i have now called account health, they are saying i need an excel sheet with all tracking nos plus delivery status, problem is our orders are in the tens of thousands, we also use royal mail 48, and this is not really ment to be tracked, so how can i handle this, any advise would be mush appreciated.
11 Antworten
Seller_ZJhFeE3tNKzfh
You'll need to supply that Excel sheet. They don't necessarily need all of them - just examples. So unless they ask, you don't need to supply all tens of thousands.
Also, Royal Mail 48 does still have a delivery confirmation scan, so they would accept that.
Seller_KlbXZHzQGSDZv
If you down load your vtr report this might be a start for you as that has all the tracking numbers. Unfortunately this only covers the ones that have not been scanned so may not be what your after for proof. Whats your vtr score as if your sending 24hr tracked then you should be in the black behind the scenes. Bit starnge that amazon are asking for this informationas they should have it all to hand themselves. Presuming that linworks is providing all the Data back to Amazon (by the number of people using it I assume this is the case)
Also take a look at the order reports section in your seller dashboard there are some reports there that may be of use.
Simon_Amazon
Hello @Seller_SVvTOVbATLneu,
Here Simon from Amazon, happy to help.
I know it has been a while but I wanted to ask if you have any update on this topic.
Please let me know in case you still need assistance.
Best,
Simon
Account under review
Hi, we have an account review, 1st notification 22nd nov.
---------------------------------------------------------------------------------------
Hello, AuthenticOilCo!
Why did I receive this message?
Your Amazon seller account will be subject to review for a specific period of time. While your account is being verified, the funds will remain in your account. However, you cannot receive payouts according to Section 2 of the Amazon Services Business Solutions Agreement:
During the review period, your seller account will remain active and you will continue to receive orders. If there are still open or unshipped orders within this period, please continue to ship them. After we have completed the check, the credit may be able to be paid out again.
Why is that happend?
Your current sales are not supported by customer reviews or previous sales. Therefore, we are now checking your seller account on Amazon. Please see Amazon's Selling Policies and Seller Code of Conduct:
How can I speed up my account verification?
If you think there is an error here or would like to speed up the review, please send a statement to selleraccount-review. In it you must consider all of the following points that apply to you:
-- Updated tracking information for recently shipped Seller Fulfilled orders or confirmation from you that the current tracking information uploaded is accurate. You can submit tracking information in the Manage Orders section of your seller account. If you are an Amazon Easy Ship seller or use Fulfillment by Amazon (FBA), please confirm that you are using this service as part of this submission. It is then not necessary to provide tracking data.
-- Proof of delivery for current seller-fulfilled orders that have received a refund or chargeback. These include, among other things: Acknowledgments of receipt from buyers or proof of delivery. If you are an Amazon Easy Ship seller or use Fulfillment by Amazon (FBA), please confirm that you are using this service as part of this submission. It is then not necessary to provide proof of delivery.
You can ask your buyers for feedback if you haven't already done so. However, when contacting buyers, please remember that you cannot pressure them or offer them incentives for feedback. For more information, please see the Customer Product Reviews Policy:
-- Evidence to identify your company. These include, among other things: the company website (URL or store address), utility bills, supplier invoices, VAT returns or the company's bank details. Make sure all relevant company information is up to date in your Seller Central account. While this is not mandatory, it can speed up your company verification and account review process.
-- If applicable, reasons for the current increase in refund or chargeback activity and supporting evidence. For example, if you proactively issue refunds due to logistical issues or defective products, you will need to provide supporting documentation so that it can be considered in the review.
What happens if I don't submit a sufficient explanation?
We will continue to review your account over the next 30 days to determine whether it complies with the terms outlined in the "Sales Policies and Seller Code of Conduct":
If we determine that your account meets our guidelines, the review will end and your funds will automatically be released for withdrawal. If we do not find sufficient evidence to demonstrate compliance with our Selling Policies and Seller Code of Conduct, further action may be taken, up to and including permanent deactivation of your entire Amazon account, in accordance with Amazon's "Program Policies":
After the review period, you will receive an email informing you of the action taken. If you have additional evidence that you believe allows early reactivation, you can submit an objection.
-------------------------------------------------------------
Our 30 days ended yestarday we then had this notification
----------------------------------------------------
Hello,
We received your appeal regarding the reserve that was placed on your account but do not have enough information to remove the hold at this time. We will continue the hold on your funds until we make the final decision on your account. This amount may change depending on your account status.
If you believe there has been an error, please submit an explanation to
Your explanation should include the following information:
-- Evidence or examples that demonstrate your account complies with our Selling Policies and Seller Code of Conduct.
You can view your account performance or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-----------------------------------------------------------
I submited a detailed appeal on the 12th december that appears to have been declined, i have now called account health, they are saying i need an excel sheet with all tracking nos plus delivery status, problem is our orders are in the tens of thousands, we also use royal mail 48, and this is not really ment to be tracked, so how can i handle this, any advise would be mush appreciated.
Account under review
Hi, we have an account review, 1st notification 22nd nov.
---------------------------------------------------------------------------------------
Hello, AuthenticOilCo!
Why did I receive this message?
Your Amazon seller account will be subject to review for a specific period of time. While your account is being verified, the funds will remain in your account. However, you cannot receive payouts according to Section 2 of the Amazon Services Business Solutions Agreement:
During the review period, your seller account will remain active and you will continue to receive orders. If there are still open or unshipped orders within this period, please continue to ship them. After we have completed the check, the credit may be able to be paid out again.
Why is that happend?
Your current sales are not supported by customer reviews or previous sales. Therefore, we are now checking your seller account on Amazon. Please see Amazon's Selling Policies and Seller Code of Conduct:
How can I speed up my account verification?
If you think there is an error here or would like to speed up the review, please send a statement to selleraccount-review. In it you must consider all of the following points that apply to you:
-- Updated tracking information for recently shipped Seller Fulfilled orders or confirmation from you that the current tracking information uploaded is accurate. You can submit tracking information in the Manage Orders section of your seller account. If you are an Amazon Easy Ship seller or use Fulfillment by Amazon (FBA), please confirm that you are using this service as part of this submission. It is then not necessary to provide tracking data.
-- Proof of delivery for current seller-fulfilled orders that have received a refund or chargeback. These include, among other things: Acknowledgments of receipt from buyers or proof of delivery. If you are an Amazon Easy Ship seller or use Fulfillment by Amazon (FBA), please confirm that you are using this service as part of this submission. It is then not necessary to provide proof of delivery.
You can ask your buyers for feedback if you haven't already done so. However, when contacting buyers, please remember that you cannot pressure them or offer them incentives for feedback. For more information, please see the Customer Product Reviews Policy:
-- Evidence to identify your company. These include, among other things: the company website (URL or store address), utility bills, supplier invoices, VAT returns or the company's bank details. Make sure all relevant company information is up to date in your Seller Central account. While this is not mandatory, it can speed up your company verification and account review process.
-- If applicable, reasons for the current increase in refund or chargeback activity and supporting evidence. For example, if you proactively issue refunds due to logistical issues or defective products, you will need to provide supporting documentation so that it can be considered in the review.
What happens if I don't submit a sufficient explanation?
We will continue to review your account over the next 30 days to determine whether it complies with the terms outlined in the "Sales Policies and Seller Code of Conduct":
If we determine that your account meets our guidelines, the review will end and your funds will automatically be released for withdrawal. If we do not find sufficient evidence to demonstrate compliance with our Selling Policies and Seller Code of Conduct, further action may be taken, up to and including permanent deactivation of your entire Amazon account, in accordance with Amazon's "Program Policies":
After the review period, you will receive an email informing you of the action taken. If you have additional evidence that you believe allows early reactivation, you can submit an objection.
-------------------------------------------------------------
Our 30 days ended yestarday we then had this notification
----------------------------------------------------
Hello,
We received your appeal regarding the reserve that was placed on your account but do not have enough information to remove the hold at this time. We will continue the hold on your funds until we make the final decision on your account. This amount may change depending on your account status.
If you believe there has been an error, please submit an explanation to
Your explanation should include the following information:
-- Evidence or examples that demonstrate your account complies with our Selling Policies and Seller Code of Conduct.
You can view your account performance or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-----------------------------------------------------------
I submited a detailed appeal on the 12th december that appears to have been declined, i have now called account health, they are saying i need an excel sheet with all tracking nos plus delivery status, problem is our orders are in the tens of thousands, we also use royal mail 48, and this is not really ment to be tracked, so how can i handle this, any advise would be mush appreciated.
Account under review
Hi, we have an account review, 1st notification 22nd nov.
---------------------------------------------------------------------------------------
Hello, AuthenticOilCo!
Why did I receive this message?
Your Amazon seller account will be subject to review for a specific period of time. While your account is being verified, the funds will remain in your account. However, you cannot receive payouts according to Section 2 of the Amazon Services Business Solutions Agreement:
During the review period, your seller account will remain active and you will continue to receive orders. If there are still open or unshipped orders within this period, please continue to ship them. After we have completed the check, the credit may be able to be paid out again.
Why is that happend?
Your current sales are not supported by customer reviews or previous sales. Therefore, we are now checking your seller account on Amazon. Please see Amazon's Selling Policies and Seller Code of Conduct:
How can I speed up my account verification?
If you think there is an error here or would like to speed up the review, please send a statement to selleraccount-review. In it you must consider all of the following points that apply to you:
-- Updated tracking information for recently shipped Seller Fulfilled orders or confirmation from you that the current tracking information uploaded is accurate. You can submit tracking information in the Manage Orders section of your seller account. If you are an Amazon Easy Ship seller or use Fulfillment by Amazon (FBA), please confirm that you are using this service as part of this submission. It is then not necessary to provide tracking data.
-- Proof of delivery for current seller-fulfilled orders that have received a refund or chargeback. These include, among other things: Acknowledgments of receipt from buyers or proof of delivery. If you are an Amazon Easy Ship seller or use Fulfillment by Amazon (FBA), please confirm that you are using this service as part of this submission. It is then not necessary to provide proof of delivery.
You can ask your buyers for feedback if you haven't already done so. However, when contacting buyers, please remember that you cannot pressure them or offer them incentives for feedback. For more information, please see the Customer Product Reviews Policy:
-- Evidence to identify your company. These include, among other things: the company website (URL or store address), utility bills, supplier invoices, VAT returns or the company's bank details. Make sure all relevant company information is up to date in your Seller Central account. While this is not mandatory, it can speed up your company verification and account review process.
-- If applicable, reasons for the current increase in refund or chargeback activity and supporting evidence. For example, if you proactively issue refunds due to logistical issues or defective products, you will need to provide supporting documentation so that it can be considered in the review.
What happens if I don't submit a sufficient explanation?
We will continue to review your account over the next 30 days to determine whether it complies with the terms outlined in the "Sales Policies and Seller Code of Conduct":
If we determine that your account meets our guidelines, the review will end and your funds will automatically be released for withdrawal. If we do not find sufficient evidence to demonstrate compliance with our Selling Policies and Seller Code of Conduct, further action may be taken, up to and including permanent deactivation of your entire Amazon account, in accordance with Amazon's "Program Policies":
After the review period, you will receive an email informing you of the action taken. If you have additional evidence that you believe allows early reactivation, you can submit an objection.
-------------------------------------------------------------
Our 30 days ended yestarday we then had this notification
----------------------------------------------------
Hello,
We received your appeal regarding the reserve that was placed on your account but do not have enough information to remove the hold at this time. We will continue the hold on your funds until we make the final decision on your account. This amount may change depending on your account status.
If you believe there has been an error, please submit an explanation to
Your explanation should include the following information:
-- Evidence or examples that demonstrate your account complies with our Selling Policies and Seller Code of Conduct.
You can view your account performance or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-----------------------------------------------------------
I submited a detailed appeal on the 12th december that appears to have been declined, i have now called account health, they are saying i need an excel sheet with all tracking nos plus delivery status, problem is our orders are in the tens of thousands, we also use royal mail 48, and this is not really ment to be tracked, so how can i handle this, any advise would be mush appreciated.
11 Antworten
11 Antworten
Seller_ZJhFeE3tNKzfh
You'll need to supply that Excel sheet. They don't necessarily need all of them - just examples. So unless they ask, you don't need to supply all tens of thousands.
Also, Royal Mail 48 does still have a delivery confirmation scan, so they would accept that.
Seller_KlbXZHzQGSDZv
If you down load your vtr report this might be a start for you as that has all the tracking numbers. Unfortunately this only covers the ones that have not been scanned so may not be what your after for proof. Whats your vtr score as if your sending 24hr tracked then you should be in the black behind the scenes. Bit starnge that amazon are asking for this informationas they should have it all to hand themselves. Presuming that linworks is providing all the Data back to Amazon (by the number of people using it I assume this is the case)
Also take a look at the order reports section in your seller dashboard there are some reports there that may be of use.
Simon_Amazon
Hello @Seller_SVvTOVbATLneu,
Here Simon from Amazon, happy to help.
I know it has been a while but I wanted to ask if you have any update on this topic.
Please let me know in case you still need assistance.
Best,
Simon
Seller_ZJhFeE3tNKzfh
You'll need to supply that Excel sheet. They don't necessarily need all of them - just examples. So unless they ask, you don't need to supply all tens of thousands.
Also, Royal Mail 48 does still have a delivery confirmation scan, so they would accept that.
Seller_ZJhFeE3tNKzfh
You'll need to supply that Excel sheet. They don't necessarily need all of them - just examples. So unless they ask, you don't need to supply all tens of thousands.
Also, Royal Mail 48 does still have a delivery confirmation scan, so they would accept that.
Seller_KlbXZHzQGSDZv
If you down load your vtr report this might be a start for you as that has all the tracking numbers. Unfortunately this only covers the ones that have not been scanned so may not be what your after for proof. Whats your vtr score as if your sending 24hr tracked then you should be in the black behind the scenes. Bit starnge that amazon are asking for this informationas they should have it all to hand themselves. Presuming that linworks is providing all the Data back to Amazon (by the number of people using it I assume this is the case)
Also take a look at the order reports section in your seller dashboard there are some reports there that may be of use.
Seller_KlbXZHzQGSDZv
If you down load your vtr report this might be a start for you as that has all the tracking numbers. Unfortunately this only covers the ones that have not been scanned so may not be what your after for proof. Whats your vtr score as if your sending 24hr tracked then you should be in the black behind the scenes. Bit starnge that amazon are asking for this informationas they should have it all to hand themselves. Presuming that linworks is providing all the Data back to Amazon (by the number of people using it I assume this is the case)
Also take a look at the order reports section in your seller dashboard there are some reports there that may be of use.
Simon_Amazon
Hello @Seller_SVvTOVbATLneu,
Here Simon from Amazon, happy to help.
I know it has been a while but I wanted to ask if you have any update on this topic.
Please let me know in case you still need assistance.
Best,
Simon
Simon_Amazon
Hello @Seller_SVvTOVbATLneu,
Here Simon from Amazon, happy to help.
I know it has been a while but I wanted to ask if you have any update on this topic.
Please let me know in case you still need assistance.
Best,
Simon
