Multi-account policy violation - account deactivated - HELP!
I had a situation which Amazon Seller Central appears to be completely unable to help me with, so am posting here in an act of desperation.
I thought I only had one account, rocket-bricks, and was initially confused as to how I was violating the Amazon multi-account policy. Having appealed (and using the options to say that I didn't recognise the other account), I was informed of the other account name. Turns out that I did have the other account many years ago and had forgotten about it.
Good so far.
Both accounts are deactivated, I cannot close either account and the appeal process adamantly refuses to assist with changing the appeal type or help in any shape or form. Despite me submitting information to confirm I know of the other account, someone apparently reviews my submission and keeps on telling me "We completed our evaluation of your submission. We do not have enough information to remove the violation at this time."
Despite what I submit, there's no change in the response and I feel like I'm just interacting with a robot or something!
What can I do? I have a legitimate business that will sell well on Amazon and nothing's working!
Multi-account policy violation - account deactivated - HELP!
I had a situation which Amazon Seller Central appears to be completely unable to help me with, so am posting here in an act of desperation.
I thought I only had one account, rocket-bricks, and was initially confused as to how I was violating the Amazon multi-account policy. Having appealed (and using the options to say that I didn't recognise the other account), I was informed of the other account name. Turns out that I did have the other account many years ago and had forgotten about it.
Good so far.
Both accounts are deactivated, I cannot close either account and the appeal process adamantly refuses to assist with changing the appeal type or help in any shape or form. Despite me submitting information to confirm I know of the other account, someone apparently reviews my submission and keeps on telling me "We completed our evaluation of your submission. We do not have enough information to remove the violation at this time."
Despite what I submit, there's no change in the response and I feel like I'm just interacting with a robot or something!
What can I do? I have a legitimate business that will sell well on Amazon and nothing's working!
4 Antworten
Seller_k2X0L9mVRT0pW
Amazon rules state that you will have to activate the first account as that is the only legit one (in their eyes). Once thats done you "should" be able to close the second account. You cant though activate the second and then close the first.
Seller_neUNyG8bNnVvi
Thank you and makes sense however I can't seem to reactivate the other account.
Years ago there was a policy violation raised (although I didn't contest it) re using a brand name in a listing, however now I'm being shown the "Zero policy violation warnings" on the policy page and there's no button to appeal that.
So I'm confused on how to reactivate the other account when there's no appeal button to press. Also my support requests are always answered with "This email address is not the correct channel to submit an appeal. Please follow the instructions below to resubmit your appeal to the correct channel."
Is there a way to access the old policy violation @Seller_k2X0L9mVRT0pW?
Seller_neUNyG8bNnVvi
Hi all,
Still really stuck on this one! Is there anyway to talk / communicate with an Amazon rep on this?
I'm stuck behind a wall of useless and uninformative AI-type responses.
Ash_AMZ
Hello @Seller_neUNyG8bNnVvi,
Ash here to assist. First of all, I would like to apologize for the delay on our response.
It has been understood that you need help with your account reactivation.
I hope that the account has been reactivated.
Please comment on the same thread if you have any further questions, please don't hesitate to contact us on seller forums. The forums community and I, are here to assist with your concerns.
Regards,
Ash
