How to speak to a real person on the Seller Performance Team
Is there an actual way to get to talk to a real person as I feel like I am speaking with an algorithm. One of my products go a policy violation. I sell dolls for kids with heart conditions. I believe it was flagged mistakenly because the pictures show the dress of the doll up so you can see the heart surgery scar. I have tried telling them this over and over and they keep sending me the same generic response asking for more information, asking for how I am going to fix the problem. I can't fix the problem as I am not violating anything. I keep telling them this and 4 times I've gotten the same generic Amazon email. It is driving me nuts. I feel like if I could get an actual person then they would take one look at my listing and see I am not violating anything. Any help would be great!
How to speak to a real person on the Seller Performance Team
Is there an actual way to get to talk to a real person as I feel like I am speaking with an algorithm. One of my products go a policy violation. I sell dolls for kids with heart conditions. I believe it was flagged mistakenly because the pictures show the dress of the doll up so you can see the heart surgery scar. I have tried telling them this over and over and they keep sending me the same generic response asking for more information, asking for how I am going to fix the problem. I can't fix the problem as I am not violating anything. I keep telling them this and 4 times I've gotten the same generic Amazon email. It is driving me nuts. I feel like if I could get an actual person then they would take one look at my listing and see I am not violating anything. Any help would be great!
3 Antworten
Seller_J46Ruz3VzvWCV
Sorry but Seller Performance does not take phone calls.
Post the actual notice from Amazon if you want help.
Robbie_Amazon
Hello @Kikilishop,
This is Robbie from Amazon to help you with your concerns. I understand you are having issues with a policy violation. Thank you for providing this information.
My goal is to give you further assistance. As it does appear the current situation exceeds our ability to assist in this space, I have forwarded your information to continue researching this matter further. I appreciate you providing updates about your account.
Please continue to post any relevant information in relation to this topic so it can be addressed at a later time.
All the best,
Robbie
