Your account is at risk of deactivation?
I read on several posts that this was a glitch in the system and was being repaired.
When will the fix be in?
My account still says it's at risk even though it says everything has been updated.
Your account is at risk of deactivation?
I read on several posts that this was a glitch in the system and was being repaired.
When will the fix be in?
My account still says it's at risk even though it says everything has been updated.
5 Antworten
Atlas_Amazon
Hello @Seller_CjhiPF5uEpNUQ
My account still says it's at risk even though it says everything has been updated.
Thank you for the information provided regarding the current issues that are impacting your account. I understand that you may be being impacted by the recent concerns relating to the Inform verification. I have gone ahead and worked with another team to get more information on your situation to see if you are being impacted.
I have identified some concerns with the process, and so I compiled the relating information and transferred it off to be reviewed by another team. The information we have is minimal, but we will continue to monitor for any new updates that can be shared for this situation. If you receive observe any changes in the account, please refer back to this thread for support.
Best,
Atlas
Atlas_Amazon
Hello @Seller_CjhiPF5uEpNUQ
I wanted to follow up as I have heard back from our teams regarding the ongoing issues you have experienced. They did communicate that they were unable to move forward with you at this time due to a discrepancy identified in the name you have in your tax details compared to the documentation provided. I would recommend reviewing the tax information in your account, the legal entity, and your documentation to ensure that all of the information reflects the same.
Once you have ensured that everything matches exactly, I would suggest re-submitting your documentation for review. I would encourage you to follow up on this thread once you have completed this step so I may continue to provide support.
Best,
Atlas
