Help Needed My account has been deactivated.
My Account "Nolire" Has been deactivated Because it was linked to an Amazon account beginning with "Nolire"
, Now if i may ask How can My Account be linked to My account ?
Im currently bonking my Head as There is no way for me to Approach Amazon and explain to them That this is a Huge misunderstanding from their end, I Have tried Multiple Times by going into MY account health dashboard , Which pops up a bunch of pre defined MCQS which lead to me Getting an automated response :
Hello Nolire,
You have been found to be related to an account beginning with Nolire.
We received your submission but do not have enough information to reactivate your account at this time.
There is literally no way for me to reach their support , Whenever i try to mail Account health support , I get " This email address is not the correct channel to submit an appeal. " Kindly someone Help me
Help Needed My account has been deactivated.
My Account "Nolire" Has been deactivated Because it was linked to an Amazon account beginning with "Nolire"
, Now if i may ask How can My Account be linked to My account ?
Im currently bonking my Head as There is no way for me to Approach Amazon and explain to them That this is a Huge misunderstanding from their end, I Have tried Multiple Times by going into MY account health dashboard , Which pops up a bunch of pre defined MCQS which lead to me Getting an automated response :
Hello Nolire,
You have been found to be related to an account beginning with Nolire.
We received your submission but do not have enough information to reactivate your account at this time.
There is literally no way for me to reach their support , Whenever i try to mail Account health support , I get " This email address is not the correct channel to submit an appeal. " Kindly someone Help me
5 Antworten
Troy_Amazon
Hi @Seller_06Pqke9rCD8N7,
Thank you for your post. I understand you are dealing with a related accounts issue.
In this scenario, we have found shared information between you and the account to which you are linked. This does not mean that you necessarily own the other account, but rather there is a link between the two of them. The other account has been deactivated for policy violation. Due to the shared information between the two accounts, your account has also been deactivated.
Based off the information you provided, since the related account has the same name, this may be a scenario where you may have opted for global registration. This allows sellers to create selling accounts in multiple Amazon stores worldwide through one registration application.
These accounts are linked together and use a single sign-on in Seller Central so that you can log into the accounts with a single email address and password. Since you have one set of login credentials, you may believe you have only one account, but that is not always the case if you registered in more than one region. Region examples would be the North American region containing the US, Canada, and Mexican marketplaces whereas the European regions would include the UK, France, and Germany marketplaces.
To resolve your issue, you will want to login to each marketplace from the drop down in seller central and navigate to the performance notifications to see any outstanding issues. You can find the marketplace specific issue from the performance notifications within that marketplace. If you have any questions regarding the reinstatement of the affected store, feel free to share them here in the thread, and we will assist you as best we can.
Very often in these scenarios, the affected marketplace has been deactivated due to inactivity and now needs to be re-verified. If this is your scenario, you can find further assistance in this thread.
Once the affected marketplace has been reinstated, you can then come back to your initial marketplace and request reinstatement of that store.
Please feel free to reach out with any further questions or account updates, and we will assist you as best we can.
Regards,
Troy
Seller_06Pqke9rCD8N7
yes , my account has been reinstated , the thing was my UAE region was banned and it required some sort of utility bill , After i submitted documents and got UAE reinstated , i submitted the screenshots in other stores and they were reinstated aswell
