missing units from FBA stock return
Hi, has anyone ever had an issue with an FBA stock return from Amazon warehouse back to me with missing units please? I have tried to open a new help case but it seems to force me to select an issue category that is incorrect. Basically the paperwork says 90 units have been returned to me in a box when only 55 were in the box, and I know the units were never packed by the weight of the box which is on the label. I am assuming the Amazon system will remove the missing 35 units from my stock and so it is effectively 'lost' now, so I need to find it, but don't know how to go about it. I am expecting seller support to not understand my issue and not be helpful unfortunately, I know that's negative thinking but I am pretty confident that will happen,
Any advice appreciated,
missing units from FBA stock return
Hi, has anyone ever had an issue with an FBA stock return from Amazon warehouse back to me with missing units please? I have tried to open a new help case but it seems to force me to select an issue category that is incorrect. Basically the paperwork says 90 units have been returned to me in a box when only 55 were in the box, and I know the units were never packed by the weight of the box which is on the label. I am assuming the Amazon system will remove the missing 35 units from my stock and so it is effectively 'lost' now, so I need to find it, but don't know how to go about it. I am expecting seller support to not understand my issue and not be helpful unfortunately, I know that's negative thinking but I am pretty confident that will happen,
Any advice appreciated,
3 Antworten
Sarah_Amzn
Hello @Seller_PAoOCZ5pKszVP,
This is Sarah with Amazon.
To evaluate how I can assist you, could you please share the Case ID you opened with Seller Support?
Best,
Sarah