FBA Shipment Lost Since October 2, 2024
I shipped 150 units to Amazon (FBA) on October 2, 2024. UPS scanned the package but seems to have lost it. When I contact UPS, they refer me to Amazon. When I try to open a ticket with Amazon, it is closed and they cannot help me until December 31, 2024. Is it normal to have to wait 3 months for a lost package? It's messing up my FBA numbers for this SKU. I know I need to ship more and I can do the math but it always thinks these 150 skus are on the way. It also seems unreasonable that we have to sit here and wait to recover the lost money we invested in our product. All of our stuff is handmade using premium ingredients. It's disheartening and seems very strange. Am I out of line here to think this? Is this normal? Thank you for reading!
Your shipment ID FBA18GRGH204 is not eligible for investigation.
Our records indicate that the carrier received your shipment. We expect your shipment to arrive at our Amazon fulfillment center by 12/31/2024.
No investigation will be started until after 12/31/2024. If there are discrepancies in your shipment at that time, you can request investigation through the Reconcile page for your shipment.
FBA Shipment Lost Since October 2, 2024
I shipped 150 units to Amazon (FBA) on October 2, 2024. UPS scanned the package but seems to have lost it. When I contact UPS, they refer me to Amazon. When I try to open a ticket with Amazon, it is closed and they cannot help me until December 31, 2024. Is it normal to have to wait 3 months for a lost package? It's messing up my FBA numbers for this SKU. I know I need to ship more and I can do the math but it always thinks these 150 skus are on the way. It also seems unreasonable that we have to sit here and wait to recover the lost money we invested in our product. All of our stuff is handmade using premium ingredients. It's disheartening and seems very strange. Am I out of line here to think this? Is this normal? Thank you for reading!
Your shipment ID FBA18GRGH204 is not eligible for investigation.
Our records indicate that the carrier received your shipment. We expect your shipment to arrive at our Amazon fulfillment center by 12/31/2024.
No investigation will be started until after 12/31/2024. If there are discrepancies in your shipment at that time, you can request investigation through the Reconcile page for your shipment.
10 Antworten
Seller_CW0P5hgbsiqWX
When Amazon said it will not be dealing with FBA intake, and problems associated with, after the second week of October, they meant it.
Christine_Amazon
Hello @Seller_GsBEH1erlC2Et
Christine here from Amazon Forums.
I am sorry you are going through this.
However, you will need to wait until the date provided to be eligible for an investigation.
Once you are eligible, you can request the investigation, so the team in charge can follow up on this.
If after this process you still have problems, let me know, so I can check on the next steps.
Christine.
