Am I Required to MAIL a Buyer a Return Shipping Label?
Has anyone successfully defended an A-Z in such a situation?
(Buyer hasn't filed an A-Z thus far) I've received an "I don't have a printer so I can't return it" message.
Am I Required to MAIL a Buyer a Return Shipping Label?
Has anyone successfully defended an A-Z in such a situation?
(Buyer hasn't filed an A-Z thus far) I've received an "I don't have a printer so I can't return it" message.
7 Antworten
Seller_OvL8C4BJWiuS9
No, you are not required to. Was the label that was already provided prepaid or non-prepaid?
Seller_AXC06kcsKI1qG
If they open a return request you can print the label yourself and mail it.
It's annoying, yes.
But if you want the item back and protect yourself from a-to-z then it's worth it.
Go to Manage Returns
https://sellercentral.amazon.com/gp/returns/list/v2/ref=xx_myr_dnav_xx
Click The "Edit Authorization" button next to the return request
Scroll down till you get to "Download current label"
If they didn't open a return request you'll have to get a label outside of amazon.
Seller_fES06yRlGgMc4
As it turns out, Amazon offers this solution:
Printed return labels
Buyers can contact Amazon Customer Service to have a physical label mailed to them for a small fee.
Charly_Amazon
Hello @Seller_fES06yRlGgMc4
Thank you for contacting us and your participation on this forum.
Following up on this thread, has this issue been resolved, if not, let us know if you need further assistance on this topic.
In the meantime, I am sharing these important topics from our Help Pages section:
Thank you again,
Charly_Amazon
