I have a parent child listing with the children separated from the parent. The children were under the parent for years but somehow became separated.

I have tried to correct the issue by doing an upload feed. When doing that I got the following error:

You may not create new variation relationships for this Brand. You are free to add offers to any existing ASIN for this Brand. Please review our variation relationship policy here: https://sellercentral.amazon.com/gp/help/G8831. If you believe the variation relationship you want to create is part of the ASIN family, contact Seller Support at https://sellercentral.amazon.com/hz/contact-us and mention error code 8040.

I created a case and provided the error code and the feed information. They replied:

We have completed our review and determined that the variation relationship is not approved because it does not follow Amazon's listing policy. Hence, the seller is denied for brand [my-brand]. Due to confidentiality, we cannot disclose the factors behind the decision. Please refrain from re-opening the ticket asking for these.

I have discussed this issue on the forum before and I was offered assistance by @Tatiana_Amazon. Unfortunately, I did not receive a notification of her message and missed it and now that thread has been closed.

My case number is: 12486286101

@Tatiana_Amazon, I would be very grateful if you could assist me. Also, I see that @Jim_Amazon was very helpful in this thread which also sounds like my issue. If you could do the same thing for me, I would be very grateful.

Finally, I just want to reiterate that this forum is my only hope of getting this resolved, since I have been explicitly told not to open a new case. Please help me.

Thanks in advance!