MY ACCOUNT WAS DEACTIVATED. FIRST PLACED UNDER REVIEW THEN DEACTIVATED
FIRST I RECEIVED THIS:
Your Amazon seller account has been placed under temporary review. This review period will provide us time to confirm delivery of your recent seller-fulfilled orders. The review period should not exceed 30 days, but we will inform you if additional time is required for your temporary review. While your account is under review, funds will remain in your account, but you will not be able to receive any disbursements during the review period.
For more information, please refer to the Funds Disbursement Eligibility Policy:
https://sellercentral.amazon.com/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6
Once we confirm delivery of recent seller-fulfilled orders, you may proceed with funds disbursements according to your normal disbursement schedule. If you have outstanding un-shipped or open orders during this time, please continue fulfilling these. Evidence of delivery will help expedite the review of your account.
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I USE AMAZON BUY SHIPPING 100% OF THE TIME AND SHIP ON TIME 100% OF THE TIME, SO 3 DAYS AFTER THE NOTICE EVERY ORDER WAS DELIVERED AND I PROVIDED NECESSARY PROOF AS IVE HAD IN THE PAST FOR THESE REVIEWS, BUT THIS TIME IN 3O DAYS THE ACCOUNT WAS DEACTIVATED INSTEAD OF REINSTATED.
ACCOUNT HEALTH TELLS ME I AM PROVIDING ALL NECCESARRY INFO, BUT I KEEP GETTING THE FOLLOWING REPLY AFTER EVERY APPEAL:
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We do not have enough information to reinstate your account for one or more of the following reasons:
-- Evidence of delivery or verify that currently uploaded tracking information is correct. Tracking information may be provided in the Manage Orders section of your seller account. This may include buyer confirmation of receipt or proof-of-delivery documentation.
-- You may be missing critical business information from your account to validate positive buyer-seller history across other sales channels. Provide supporting documents that includes but are not limited to business website and email or company bank information.
-- We have observed a significant increase to your sales or an unusual change in your selling patterns. Please provide us supporting evidence that you have inventory to fulfill all of the orders placed. This includes but is not limited to copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days.
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I HAVE PROVIDED VALID INVOICES TO COVER ALL SALES,
MY COMPANY IS VALID AND IN BUSINESS 3 YEARS,
EVERY SINGLE ORDER HAS BEEN DELIVERED ON TIME OR IF LOST, REFUNDED OR REPLACED
MY VTR ALWAS IS AND HAS BEEN 100% PERFECT
OUT OF 20K+ ORDERS IN THE QUARTER, NOT EVEN A DOZEN WERE CANCELED OR SHIPPED LATE
TOTAL DEFECT RATE IS NEVER BELOW 0.1%
NO OTHER VIOLATIONS
I NEED HELP PLEASE!!
@Stevie_Amazon @Troy_Amazon @Atlas_Amazon @Emet_Amazon @Sonny_Amazon
MY ACCOUNT WAS DEACTIVATED. FIRST PLACED UNDER REVIEW THEN DEACTIVATED
FIRST I RECEIVED THIS:
Your Amazon seller account has been placed under temporary review. This review period will provide us time to confirm delivery of your recent seller-fulfilled orders. The review period should not exceed 30 days, but we will inform you if additional time is required for your temporary review. While your account is under review, funds will remain in your account, but you will not be able to receive any disbursements during the review period.
For more information, please refer to the Funds Disbursement Eligibility Policy:
https://sellercentral.amazon.com/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6
Once we confirm delivery of recent seller-fulfilled orders, you may proceed with funds disbursements according to your normal disbursement schedule. If you have outstanding un-shipped or open orders during this time, please continue fulfilling these. Evidence of delivery will help expedite the review of your account.
________________________________________________________________________________________
I USE AMAZON BUY SHIPPING 100% OF THE TIME AND SHIP ON TIME 100% OF THE TIME, SO 3 DAYS AFTER THE NOTICE EVERY ORDER WAS DELIVERED AND I PROVIDED NECESSARY PROOF AS IVE HAD IN THE PAST FOR THESE REVIEWS, BUT THIS TIME IN 3O DAYS THE ACCOUNT WAS DEACTIVATED INSTEAD OF REINSTATED.
ACCOUNT HEALTH TELLS ME I AM PROVIDING ALL NECCESARRY INFO, BUT I KEEP GETTING THE FOLLOWING REPLY AFTER EVERY APPEAL:
______________________________________
We do not have enough information to reinstate your account for one or more of the following reasons:
-- Evidence of delivery or verify that currently uploaded tracking information is correct. Tracking information may be provided in the Manage Orders section of your seller account. This may include buyer confirmation of receipt or proof-of-delivery documentation.
-- You may be missing critical business information from your account to validate positive buyer-seller history across other sales channels. Provide supporting documents that includes but are not limited to business website and email or company bank information.
-- We have observed a significant increase to your sales or an unusual change in your selling patterns. Please provide us supporting evidence that you have inventory to fulfill all of the orders placed. This includes but is not limited to copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days.
______________________________________________________________________________________________________________
I HAVE PROVIDED VALID INVOICES TO COVER ALL SALES,
MY COMPANY IS VALID AND IN BUSINESS 3 YEARS,
EVERY SINGLE ORDER HAS BEEN DELIVERED ON TIME OR IF LOST, REFUNDED OR REPLACED
MY VTR ALWAS IS AND HAS BEEN 100% PERFECT
OUT OF 20K+ ORDERS IN THE QUARTER, NOT EVEN A DOZEN WERE CANCELED OR SHIPPED LATE
TOTAL DEFECT RATE IS NEVER BELOW 0.1%
NO OTHER VIOLATIONS
I NEED HELP PLEASE!!
@Stevie_Amazon @Troy_Amazon @Atlas_Amazon @Emet_Amazon @Sonny_Amazon
5 Antworten
Stevie_Amazon
Hi there @Seller_rfkqAe5x76YOX,
I hope this finds you well!
I understand you have questions regarding your account which recently was under review.
These reviews are often placed on accounts for various reasons and are generally transparent in what information is necessary to resolve any questions about your selling activity. Such reasons can include:
- You do not have a sufficient history of past sales. This can be either because you are new to the Amazon store or you have not sold for a long period. When you are new or have been dormant, it takes time to build up a positive history of buyer-seller transactions.
- Multiple customers have indicated they did not receive the items they ordered (for example, by filing for refunds, A-to-z guarantee claims or posting negative feedback). We recommend that you work closely with your customers to resolve any issues and take steps to ensure prompt fulfillment of orders.
- There is no tracking information available on your account or the tracking information is invalid. Valid tracking information can provide assurance to your customers that their orders are on the way and help Amazon validate that an order has been delivered. To access Amazon policies on tracking information, go to Valid Tracking Rate (VTR).
- There has been an unusual change in your selling patterns. An unusual sales activity may include a recent spike in sales or significant change in the type of inventory you offer.
- You are selling higher risk items. Higher risk items may include consumer electronics, computers or trending items.
- You may be missing critical business information from your account that can help us validate positive buyer-seller history across other sales channels. Ensure that all your business information is up to date, including business website, address, and contact information, where applicable. Although this information is not mandatory it can verify your identity and expedite the review process.
From what I can tell by other information you have provided, the team wanted to verify that all orders were shipped and successfully arrived to your customers.
By utilizing buy shipping, you help guard against certain aspects of customer complaints and other issues. There are still things you will want to do in order to ensure all information is accurately uploaded as every system could have potential errors. It is also still your responsibility to make sure you are shipping the items on the same day the shipping is purchased and confirmed. Have you looked over all tracking IDs and compared them with the ship dates on the orders?
While your current VTR might be at 100%, was there ever a time when this was not at 100%?
We do not have enough information to reinstate your account for one or more of the following reasons:
-- Evidence of delivery or verify that currently uploaded tracking information is correct. Tracking information may be provided in the Manage Orders section of your seller account. This may include buyer confirmation of receipt or proof-of-delivery documentation.
-- You may be missing critical business information from your account to validate positive buyer-seller history across other sales channels. Provide supporting documents that includes but are not limited to business website and email or company bank information.
-- We have observed a significant increase to your sales or an unusual change in your selling patterns. Please provide us supporting evidence that you have inventory to fulfill all of the orders placed. This includes but is not limited to copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days.
As indicated in this notification, there seems to have been some information missing or potentially changed within your selling account and operations. Was any information updated just before the review? Is all of the information present matching what information is within seller central?
Please continue to reply here and answer these questions so I can get a better understanding of your situation and support you; do not hesitate to ask further questions and provide any relevant case IDs or information too.
All the best,
Stevie.
