Caught in Crossfire: Urgent Help Needed with Suspended Accounts (Amazon Pay US & Seller UK)
Dear Amazon Community,
I'm writing to express my extreme frustration with a recent experience involving both Amazon Pay and Seller UK. Here's a detailed account of the issue:
On October 5th: My Amazon Pay account was mistakenly activated by your system. It appears this was an error on your end.
On October 6th: Without any prior warning or notification of a violation, my Amazon Pay account was abruptly suspended. This sudden action, following the activation error, is highly concerning.
Unfortunately, due to a policy linking Amazon Pay and Seller UK, my Seller UK account was also suspended on the same day (October 6th). This domino effect has left me in a double bind with no clear solution.
On October 7th: Finally, I received an email from Amazon Pay acknowledging a system error in my activation process. This highlights a lack of communication and coordination between departments, further complicating the issue.
The current situation: Both my Amazon Pay and Seller UK accounts remain suspended with no resolution. This is completely illogical. I am being penalized for an error on your part, and due to disconnected services, there's no clear path to fix it.
This situation is unacceptable. I am requesting a collaborative effort from both Amazon Pay and Seller UK teams to investigate this issue and reach a swift resolution. Given that the initial error originated with your system, I am appealing for the reinstatement of both my accounts as soon as possible.
I have attached all relevant documentation, including emails, activation dates, and suspension notices, for your reference.
I would greatly appreciate it if someone from Amazon could look into this matter and provide a clear path towards resolving this frustrating situation. I am available for a call or further communication at your earliest convenience.
Thank you for your time and attention to this urgent matter.
[Moderator Edit: removed personal information][Moderator Edit: removed personal information]
Caught in Crossfire: Urgent Help Needed with Suspended Accounts (Amazon Pay US & Seller UK)
Dear Amazon Community,
I'm writing to express my extreme frustration with a recent experience involving both Amazon Pay and Seller UK. Here's a detailed account of the issue:
On October 5th: My Amazon Pay account was mistakenly activated by your system. It appears this was an error on your end.
On October 6th: Without any prior warning or notification of a violation, my Amazon Pay account was abruptly suspended. This sudden action, following the activation error, is highly concerning.
Unfortunately, due to a policy linking Amazon Pay and Seller UK, my Seller UK account was also suspended on the same day (October 6th). This domino effect has left me in a double bind with no clear solution.
On October 7th: Finally, I received an email from Amazon Pay acknowledging a system error in my activation process. This highlights a lack of communication and coordination between departments, further complicating the issue.
The current situation: Both my Amazon Pay and Seller UK accounts remain suspended with no resolution. This is completely illogical. I am being penalized for an error on your part, and due to disconnected services, there's no clear path to fix it.
This situation is unacceptable. I am requesting a collaborative effort from both Amazon Pay and Seller UK teams to investigate this issue and reach a swift resolution. Given that the initial error originated with your system, I am appealing for the reinstatement of both my accounts as soon as possible.
I have attached all relevant documentation, including emails, activation dates, and suspension notices, for your reference.
I would greatly appreciate it if someone from Amazon could look into this matter and provide a clear path towards resolving this frustrating situation. I am available for a call or further communication at your earliest convenience.
Thank you for your time and attention to this urgent matter.
[Moderator Edit: removed personal information][Moderator Edit: removed personal information]