You have exhausted all available attempts to validate your address. As a result, we have stopped disbursement
I recently made a small change to my registered address by switching my personal name to my business name but the mailing address remained the same. This somehow triggered an address reverification and a new code card was sent out. I went on vacation over the holiday period and when I returned the box to put the code in had expired. But when I attempted to request another card the error message "You have exhausted all available attempts to validate your address. As a result, we have stopped disbursement" appeared. There was nothing else I can click or edit. So I called seller support and the first support tech suggested I make a new account which was problematic to say the least. So I called the account health team and they said they will put me in touch with an account specialist that can reset my requests so I can get another code card. But its been almost one week and I have still not heard anything. Can anyone on here help me escalate my case to the correct team?
You have exhausted all available attempts to validate your address. As a result, we have stopped disbursement
I recently made a small change to my registered address by switching my personal name to my business name but the mailing address remained the same. This somehow triggered an address reverification and a new code card was sent out. I went on vacation over the holiday period and when I returned the box to put the code in had expired. But when I attempted to request another card the error message "You have exhausted all available attempts to validate your address. As a result, we have stopped disbursement" appeared. There was nothing else I can click or edit. So I called seller support and the first support tech suggested I make a new account which was problematic to say the least. So I called the account health team and they said they will put me in touch with an account specialist that can reset my requests so I can get another code card. But its been almost one week and I have still not heard anything. Can anyone on here help me escalate my case to the correct team?
7 Antworten
Seller_kIukTwdhvntAp
Two things --
First, I hope you did NOT open a new account since that will be a huge issue.
Second, Amazon time is not anything close to what the rest of the world recognizes as a time frame. That (insert a number) of hours used so often by Amazon can be anywhere from three days to three weeks or even longer.
If you have opened any cases provide a number so any MOD that happens to drop by can look it over to see if they can help.
Without a case number in the posts it wastes time for everyone. They have to ask for it and then wait for a reply from the poster and then the poster has to wait again for the MOD to find the case, and then more waiting.…………....
Troy_Amazon
Hi @Fire_Phoenix_Designs
Thank your for your post and the case ID you have provided. I understand that you are needing to reverify your address after making a change to the information within your account. Based off this I will assume that this is for the Inform Act.
Being redirected to create a case within the account is a normal and expected part of the reset process in scenarios that you are describing. Prior to my reply here in the thread, I did reach out to one of our internal teams regarding the status of this process. I can confirm the issue is still under investigation, but I do not have a time frame for when it will be resolved. As @Seller_kIukTwdhvntAp alluded to, there may be a delay due to case volume or technical problems.
I understand this may not be what you wanted to hear, but we would need to allow the team to finish their evaluation prior to taking further action. While going through this process, I would encourage you to continue to monitor the case log you have provided as well as the Account Info, Account Health, and Performance Notification pages for further updates as they become available. Feel free to share any of those updates here in the thread should further assistance be needed.
Regards,
Troy
