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Seller_TNZzwnJn1HbiI

Primary Account Locked with no instructions received on how to unlock

Our account owner has been locked, but they have not received any emails from Amazon on how to unlock the account.

I am a secondary account on for the brand and do not have permission to create a case to contact Seller Support to get assistance on this.

The other pressing matter is that we need to certify our business information or risk of deactivation, but only our primary account owner can access the Account Health Page, and they can't log in because the account is locked.

How can we get any assistance from Seller Support if secondary accounts can't create a case??

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40 Aufrufe
6 Antworten
Tags:Kontobenutzer, Service für Verkaufspartner, Verkäuferleistung
00
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user profile
Seller_TNZzwnJn1HbiI

Primary Account Locked with no instructions received on how to unlock

Our account owner has been locked, but they have not received any emails from Amazon on how to unlock the account.

I am a secondary account on for the brand and do not have permission to create a case to contact Seller Support to get assistance on this.

The other pressing matter is that we need to certify our business information or risk of deactivation, but only our primary account owner can access the Account Health Page, and they can't log in because the account is locked.

How can we get any assistance from Seller Support if secondary accounts can't create a case??

imgimg
Tags:Kontobenutzer, Service für Verkaufspartner, Verkäuferleistung
00
40 Aufrufe
6 Antworten
Antworten
6 Antworten
user profile
Seller_LyYw7fQRKc5G7
In Antwort auf: Post von: Seller_TNZzwnJn1HbiI

I recommend tagging moderators for assistance for this. You can also try to contact Amazon through their twitter account.

10
user profile
LeviDylan_Amazon
In Antwort auf: Post von: Seller_TNZzwnJn1HbiI

Hello @Seller_TNZzwnJn1HbiI,

Thank you for posting on the Seller Forums.

user profile
Seller_TNZzwnJn1HbiI

Our account owner has been locked, but they have not received any emails from Amazon on how to unlock the account.

I am a secondary account on for the brand and do not have permission to create a case to contact Seller Support to get assistance on this.

Beitrag anzeigen

I see that you are experiencing account login issues and you have questions about how to get this resolved.

Typically, the account owner will have to complete the account recovery steps to regain access to the account. Are they able to select forgot password and complete the recovery steps? If there is an issue with the associated buying account you will not have access to the selling account either. I suggest to check with customer support to see if there is an issue. Our customer service phone number is also found below:

U.S. and Canada: 1-888-280-4331

Also, I am engaging a Community Manager to review this situation further.

If you are able to gain access to the account, please update this thread to let us know which option was successful for you. The Forums community and I are here to support you.

Wishing you the best,

LeviDylan

20
Folgen Sie dieser Diskussion, um über neue Aktivitäten benachrichtigt zu werden
user profile
Seller_TNZzwnJn1HbiI

Primary Account Locked with no instructions received on how to unlock

Our account owner has been locked, but they have not received any emails from Amazon on how to unlock the account.

I am a secondary account on for the brand and do not have permission to create a case to contact Seller Support to get assistance on this.

The other pressing matter is that we need to certify our business information or risk of deactivation, but only our primary account owner can access the Account Health Page, and they can't log in because the account is locked.

How can we get any assistance from Seller Support if secondary accounts can't create a case??

imgimg
40 Aufrufe
6 Antworten
Tags:Kontobenutzer, Service für Verkaufspartner, Verkäuferleistung
00
Antworten
user profile
Seller_TNZzwnJn1HbiI

Primary Account Locked with no instructions received on how to unlock

Our account owner has been locked, but they have not received any emails from Amazon on how to unlock the account.

I am a secondary account on for the brand and do not have permission to create a case to contact Seller Support to get assistance on this.

The other pressing matter is that we need to certify our business information or risk of deactivation, but only our primary account owner can access the Account Health Page, and they can't log in because the account is locked.

How can we get any assistance from Seller Support if secondary accounts can't create a case??

imgimg
Tags:Kontobenutzer, Service für Verkaufspartner, Verkäuferleistung
00
40 Aufrufe
6 Antworten
Antworten
user profile

Primary Account Locked with no instructions received on how to unlock

von Seller_TNZzwnJn1HbiI

Our account owner has been locked, but they have not received any emails from Amazon on how to unlock the account.

I am a secondary account on for the brand and do not have permission to create a case to contact Seller Support to get assistance on this.

The other pressing matter is that we need to certify our business information or risk of deactivation, but only our primary account owner can access the Account Health Page, and they can't log in because the account is locked.

How can we get any assistance from Seller Support if secondary accounts can't create a case??

imgimg
Tags:Kontobenutzer, Service für Verkaufspartner, Verkäuferleistung
00
40 Aufrufe
6 Antworten
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Seller_LyYw7fQRKc5G7
In Antwort auf: Post von: Seller_TNZzwnJn1HbiI

I recommend tagging moderators for assistance for this. You can also try to contact Amazon through their twitter account.

10
user profile
LeviDylan_Amazon
In Antwort auf: Post von: Seller_TNZzwnJn1HbiI

Hello @Seller_TNZzwnJn1HbiI,

Thank you for posting on the Seller Forums.

user profile
Seller_TNZzwnJn1HbiI

Our account owner has been locked, but they have not received any emails from Amazon on how to unlock the account.

I am a secondary account on for the brand and do not have permission to create a case to contact Seller Support to get assistance on this.

Beitrag anzeigen

I see that you are experiencing account login issues and you have questions about how to get this resolved.

Typically, the account owner will have to complete the account recovery steps to regain access to the account. Are they able to select forgot password and complete the recovery steps? If there is an issue with the associated buying account you will not have access to the selling account either. I suggest to check with customer support to see if there is an issue. Our customer service phone number is also found below:

U.S. and Canada: 1-888-280-4331

Also, I am engaging a Community Manager to review this situation further.

If you are able to gain access to the account, please update this thread to let us know which option was successful for you. The Forums community and I are here to support you.

Wishing you the best,

LeviDylan

20
Folgen Sie dieser Diskussion, um über neue Aktivitäten benachrichtigt zu werden
user profile
Seller_LyYw7fQRKc5G7
In Antwort auf: Post von: Seller_TNZzwnJn1HbiI

I recommend tagging moderators for assistance for this. You can also try to contact Amazon through their twitter account.

10
user profile
Seller_LyYw7fQRKc5G7
In Antwort auf: Post von: Seller_TNZzwnJn1HbiI

I recommend tagging moderators for assistance for this. You can also try to contact Amazon through their twitter account.

10
Antworten
user profile
Seller_AXC06kcsKI1qG
In Antwort auf: Post von: Seller_TNZzwnJn1HbiI
30
user profile
Seller_AXC06kcsKI1qG
In Antwort auf: Post von: Seller_TNZzwnJn1HbiI
30
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user profile
LeviDylan_Amazon
In Antwort auf: Post von: Seller_TNZzwnJn1HbiI

Hello @Seller_TNZzwnJn1HbiI,

Thank you for posting on the Seller Forums.

user profile
Seller_TNZzwnJn1HbiI

Our account owner has been locked, but they have not received any emails from Amazon on how to unlock the account.

I am a secondary account on for the brand and do not have permission to create a case to contact Seller Support to get assistance on this.

Beitrag anzeigen

I see that you are experiencing account login issues and you have questions about how to get this resolved.

Typically, the account owner will have to complete the account recovery steps to regain access to the account. Are they able to select forgot password and complete the recovery steps? If there is an issue with the associated buying account you will not have access to the selling account either. I suggest to check with customer support to see if there is an issue. Our customer service phone number is also found below:

U.S. and Canada: 1-888-280-4331

Also, I am engaging a Community Manager to review this situation further.

If you are able to gain access to the account, please update this thread to let us know which option was successful for you. The Forums community and I are here to support you.

Wishing you the best,

LeviDylan

20
user profile
LeviDylan_Amazon
In Antwort auf: Post von: Seller_TNZzwnJn1HbiI

Hello @Seller_TNZzwnJn1HbiI,

Thank you for posting on the Seller Forums.

user profile
Seller_TNZzwnJn1HbiI

Our account owner has been locked, but they have not received any emails from Amazon on how to unlock the account.

I am a secondary account on for the brand and do not have permission to create a case to contact Seller Support to get assistance on this.

Beitrag anzeigen

I see that you are experiencing account login issues and you have questions about how to get this resolved.

Typically, the account owner will have to complete the account recovery steps to regain access to the account. Are they able to select forgot password and complete the recovery steps? If there is an issue with the associated buying account you will not have access to the selling account either. I suggest to check with customer support to see if there is an issue. Our customer service phone number is also found below:

U.S. and Canada: 1-888-280-4331

Also, I am engaging a Community Manager to review this situation further.

If you are able to gain access to the account, please update this thread to let us know which option was successful for you. The Forums community and I are here to support you.

Wishing you the best,

LeviDylan

20
Antworten
Folgen Sie dieser Diskussion, um über neue Aktivitäten benachrichtigt zu werden