discussion.SO a customer contacts me and asks to return an item because she sees a better sale price under black friday sale. $128 item. New sale price was $17 less. So we agree on a price match solution (a win, win since she wants the item and is paying what she wants to pay and i dont have to take back an open box item and pay shipping) and I issue a partial refund for $17 under reason "goodwill refund". Two month later the customer leaves a 3 star review only saying "This is a price much refund. There is nothing to refund." So apparently amazon been sending her notifications to return the product even though the records shows otherwise. I had all 5 star reviews but because of Amazon's customer service I have to take a hit in my feedback history. I asked Amazon to remove the rating since the entire review was on their request for the item to be returned they declined. Very frustrating.