Proof of address and bank statement
Hello,
Currently, I have identification verification on my account and it asks me for a bank statement for proof of address. I share this with you, but you do not accept it. So I'm asking why you don't accept it? Your policy states that you accept the bank statement from Payooner, but you do not accept the Payooner bank statement I sent you and you do not say why you do not accept it. I contacted Payooner and they asked me to meet with you and asked why you did not accept this bank statement and said they could assist me as needed. And my question to you is, why don't you accept my bank statement? Where is the mistake? I send an e-mail to your UK verification center, but they do not respond to me. I request your support in this matter.
Best regards.
Proof of address and bank statement
Hello,
Currently, I have identification verification on my account and it asks me for a bank statement for proof of address. I share this with you, but you do not accept it. So I'm asking why you don't accept it? Your policy states that you accept the bank statement from Payooner, but you do not accept the Payooner bank statement I sent you and you do not say why you do not accept it. I contacted Payooner and they asked me to meet with you and asked why you did not accept this bank statement and said they could assist me as needed. And my question to you is, why don't you accept my bank statement? Where is the mistake? I send an e-mail to your UK verification center, but they do not respond to me. I request your support in this matter.
Best regards.
16 Antworten
Seller_rI7BZIczK8iAC
You are not talking to Amazon here, this is the seller forum.
For the address verification, Amazon is not asking a bank statement but an utility bill. Maybe you are confusing something.
Copy and paste here the email they sent you or a screenshot of your "Account Health page". We can maybe give an advice IF you are talking about Amazon USA and not UK. For UK matters go in the UK forum.
Steve_Amazon
Hi @Seller_yEbYu5J19Q27H,
Steve from Amazon here, thank you for reaching out. I have engaged an internal team to further review this situation and to provide guidance.
I will follow up as soon as I have more information.
Thanks,
Steve
Steve_Amazon
Hi @Seller_yEbYu5J19Q27H,
I am following up to let you know that case 14982487291 has been created and the team is looking into this. Please monitor that case for updates on this matter.
Thanks,
Steve
Steve_Amazon
Hi @Seller_yEbYu5J19Q27H,
I am checking in and letting you know that the team is still actively investigating this matter. I will continue to follow up.
Thanks,
Steve
Steve_Amazon
Hi @Seller_yEbYu5J19Q27H,
I am following up to let you know that final guidance has been provided in case 14982487291. Please reference that case and action as requested.
If there are any questions please let me know.
Thanks,
Steve
