**URGENT** — Please help me figure out why I can't list my own book
Hello, I have been a business owner since 2008 but I'm new to selling on Amazon. I'm having a very specific problem and Amazon support has been no help so far. For clarity, let me explain in list format:
- I am a self-published author with my own publishing company
- My latest book came out today; the Kindle and Audible versions are live, no problems there
- The paperback version is NOT a KDP print-on-demand book. I hired a printer who is not affiliated with Amazon, and I have 1,000 books in my closet, ready to sell.
- When I try to create a new listing in my Seller Central account and link to the Kindle/Audible versions by ASIN, the "Sell this product" button is grayed out and there's an error message that says "New, Collectible, Refurbished, Used conditions: This product has other listing limitations." There's no option to get help, and no useful information.
- I opened a support case but phone support is not an option and it says to wait 3-7 days for an email. That is not an option; I have a $12,000 marketing campaign that started today and I need this problem resolved ASAP. I can't have customers clicking through to buy a paperback and landing on a page where no paperback exists.
If anyone can tell me why this is happening and how to fix it, I would be very grateful. Thank you.
**URGENT** — Please help me figure out why I can't list my own book
Hello, I have been a business owner since 2008 but I'm new to selling on Amazon. I'm having a very specific problem and Amazon support has been no help so far. For clarity, let me explain in list format:
- I am a self-published author with my own publishing company
- My latest book came out today; the Kindle and Audible versions are live, no problems there
- The paperback version is NOT a KDP print-on-demand book. I hired a printer who is not affiliated with Amazon, and I have 1,000 books in my closet, ready to sell.
- When I try to create a new listing in my Seller Central account and link to the Kindle/Audible versions by ASIN, the "Sell this product" button is grayed out and there's an error message that says "New, Collectible, Refurbished, Used conditions: This product has other listing limitations." There's no option to get help, and no useful information.
- I opened a support case but phone support is not an option and it says to wait 3-7 days for an email. That is not an option; I have a $12,000 marketing campaign that started today and I need this problem resolved ASAP. I can't have customers clicking through to buy a paperback and landing on a page where no paperback exists.
If anyone can tell me why this is happening and how to fix it, I would be very grateful. Thank you.
9 Antworten
Seller_J46Ruz3VzvWCV
I suspect you are doing it wrong. It sounds like you are trying to use the ASIN for the Kindle/Audible.
I believe you have to create the product page for the paperback first through "Add product" or file upload.
The linking is by Amazon.
Seller_J46Ruz3VzvWCV
EVERY product in the catalog has it's OWN ASIN.
That's the right way to do it.
Blake_Amazon
Hey @Seller_hYQhwtfAZ6Gh8, the other seller on the thread is correct here - you mentioned that you were able to submit, are you still seeing issues?
-Blake
Seller_eYi3smb3D19uy
KDP is the sole and prime edition when you utilize its service. If you purchased physical printer copies (1000 is way to much), list those through Marketplace as "Autographed" or New or Collectible. Sell for slightly less.