I received a notification that my account is at risk of deactivation (drop shipping) and Amazon would call me within 24 hours. However, after waiting at home for the entire 24 hours, I never received a call. I then clicked the "Call me" button in the email and was told by an account health specialist that they would call me in 2 hours, but once again, no call was received.

Given that the notification email mentioned that if I did not respond within 72 hours, my FBM would be disabled, I visited my account health page to submit a response. Unfortunately, the appeal button was no longer available, even though it was there yesterday.

I suspect that the warning was triggered by an order in which I mixed up shipping labels, leading the buyer to receive the wrong item and invoice. This mistake may have triggered Amazon bot for possible drop shipping. I have reached out to the buyer to ask him to confirm that the wrong invoice displayed my store name and my store logo, instead of another store/retailer, but have yet to receive a reply. Although the UPS tracking shows that the package was dropped off at a UPS facility within 5 miles of my home, I don't believe this will be enough to convince Amazon to remove the warning automatically.

Now there is nothing in my account heal page, only in Performance Notifications I can see the copy of the email I received, but there is no appeal button at all, so weird. I really don't what to do next. Any suggestion would be greatly appreciated!