Private Developer Restricted Data Token Access
Attempting to complete the transition from the MWS API SP-API, as a private developer, we have gone through the process and been approved for Restricted PII Data. However while we can generate our token for initial access to the API, we have been unable to preform even the most basic tasks from the documentation that need the RDT Token such as for pulling down our own orders, no matter what we do we get an access denied error. Has any one been able to get this working as a private developer? Support has not been helpful, our requests have been sent to engineering, but its been over a week waiting on a response and we can not wait much longer with the older MWS API ending support within a week. Our base code is listed below, any help would be greatly appreciated.
We use this code which is pretty much straight from the documentation examples.
{
"restrictedResources": [
{
"method": "GET",
"path": "/orders/v0/orders",
"dataElements": ["buyerInfo", "shippingAddress"]
}
]
}
Private Developer Restricted Data Token Access
Attempting to complete the transition from the MWS API SP-API, as a private developer, we have gone through the process and been approved for Restricted PII Data. However while we can generate our token for initial access to the API, we have been unable to preform even the most basic tasks from the documentation that need the RDT Token such as for pulling down our own orders, no matter what we do we get an access denied error. Has any one been able to get this working as a private developer? Support has not been helpful, our requests have been sent to engineering, but its been over a week waiting on a response and we can not wait much longer with the older MWS API ending support within a week. Our base code is listed below, any help would be greatly appreciated.
We use this code which is pretty much straight from the documentation examples.
{
"restrictedResources": [
{
"method": "GET",
"path": "/orders/v0/orders",
"dataElements": ["buyerInfo", "shippingAddress"]
}
]
}
1 Antwort
Glenn_Amazon
Hi there @Seller_ohWg5ejTrRmko,
Thank you for reaching out with your concerns with your difficulties with your API. In general the team will require that you to provide the request Id and timestamp for when you had the failure.
I would recommend reaching out to the team via your case and ensuring that the information you are providing is accurate. If so, please provide your Case ID here and I can see what escalation options exist. Thank you for your understanding.
-Glenn
