Approve the notification sent to: Mobile number
Posting Behalf of Friend.
I lost my phone number and as per the procedure i submitted a copy of your government-issued identification to disable Two Factor Authentication, it is successfully disabled. now the problem is when i try to login my seller central account it shows me the following and asks for approval from the same number.
"For your security, approve the notification sent to: Mobile number***-***-**86"
tried to contact Amazon Support but still stuck in the same loop. I simply need to update my phone number or send this approval link to my email ID to proceed further.
@Danika_Amazon@Cooper_Amazon could you please look into it.
Approve the notification sent to: Mobile number
Posting Behalf of Friend.
I lost my phone number and as per the procedure i submitted a copy of your government-issued identification to disable Two Factor Authentication, it is successfully disabled. now the problem is when i try to login my seller central account it shows me the following and asks for approval from the same number.
"For your security, approve the notification sent to: Mobile number***-***-**86"
tried to contact Amazon Support but still stuck in the same loop. I simply need to update my phone number or send this approval link to my email ID to proceed further.
@Danika_Amazon@Cooper_Amazon could you please look into it.
13 Antworten
Seller_LImVvUWeyiCfQ
Until a Community Manager replies, take a look at this thread: Do NOT have access to Mobile Number on which OTP is sent There are some suggestions to try to regain access to your account.
As suggested by one poster, we have used an Authenticator App as our primary for 2FA ever since Amazon implemented it, rather than SMS/text. We would advise you do the same.
Good luck to you.
Danika_Amazon
@Seller_U7hK1MbbfzA52thanks for writing and for tagging me. My colleague @Topher_Amazonis already looking into your case and will reply back to this thread shortly.
Best,
Danika
Topher_Amazon
Hey there @Seller_U7hK1MbbfzA52, I'm looking into this issue and will escalate for support where applicable. I'll advise shortly.
Topher
Topher_Amazon
@Seller_U7hK1MbbfzA52 One more clarifying question, given that you state
Is it safe to assume that this issue is associated with a Seller ID that isn't the one you're posting from? I'm hoping to dig into the issue but would need a case ID or something else to know which account requires assistance.
Topher
