Your account has been deactivated
I have submitted all information (Identity, Phone Number, Bank Account, Business Address, Tax ID Number) and they all have a green checkmark next to them.
In my Account Health page there is a Red banner that says
Your account has been deactivated.
Hello,
Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.
Why did this happen?
We were unable to verify the documents that you provided.
I have submitted the necessary documents asked for several times and still my account hasn't been reactivated.
Your account has been deactivated
I have submitted all information (Identity, Phone Number, Bank Account, Business Address, Tax ID Number) and they all have a green checkmark next to them.
In my Account Health page there is a Red banner that says
Your account has been deactivated.
Hello,
Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.
Why did this happen?
We were unable to verify the documents that you provided.
I have submitted the necessary documents asked for several times and still my account hasn't been reactivated.
10 Antworten
Seller_OvL8C4BJWiuS9
Post your original deactivation notice (removing personal info).
Seller_tSLSY2YhD6SJm
how can activate my account again?
Seller_d4X0mWbFce5ps
Did you receive a pin via regular mail (USPS)? Amazon will mail out post card with the pin number which you must provide to them, this is also a requirement.
Seller_pSttADp4aexpj
I have experienced the exactly the same problem; Just follow the step mentioned in email sent to you; unload all the evidence you have, ID card business license gas bill internet bill everything you have; if you don't break any amazon regulation rules, u account should be ok with 10 days; hope this will help and wish you everything gonna be ok.
Stevie_Amazon
Hey there @Seller_Ve8JTBYzyoOJh,
Thanks so much for your patience while the moderating team and I work to reply to your thread! I hope this finds you well.
Your Amazon seller account has been deactivated and your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. Continue to ship open orders and respond to customer inquiries to avoid further impact to your account. Funds will not be transferred to you but will be held in your account while we work with you to address this issue in accordance with our "Funds Disbursement Eligibility Policy":
https://sellercentral.amazon.com/gp/help/help.html?itemID=G9RA9LYBJ3QP27M6
Why did this happen?
We have taken this measure because we need additional documentation to verify your identity. For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
From the information you have provided, I do understand you have questions regarding your account status and the action taken due in accordance with the business solutions agreement and other amazon policies.
In particular, it does appear there are concerns in regards to your identity.
How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and submit one of the following documents:
-- A business license if applicable
-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service
You will want to ensure the utility bill meets certain requirements in addition to being accurate and verifiable.
The document must meet the following requirements:
-- It must contain the following information: your name and address, the service provider's name and additional information such as the date of issue and due date, service provider's address, service provider's logo, and usage details if applicable.
-- Your name and address must be visible and match the name and address that you entered in Seller Central.
-- It must have been issued in the last 90 days.
-- It must be a full page and unobstructed, including the document corners.
-- It must have a high definition and be clear and readable. The required information must be visible and in focus.
-- It must be authentic and unaltered.
-- It must not be protected with a password. You can reupload the same document without the password protection or upload a photo of the document. For security reasons, do not reply to this email with the password.
-- It must not be a screenshot.
-- It must be in one of the supported languages. Supported languages include Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.
-- It must be a PDF, JPG, PNG, or GIF file.
Did you ensure the document met these and also reflect the same information you have in your seller central?
Please let me know if you need further assistance in these requirements and your next steps.
All the best,
Stevie.
Seller_UHVnOVHF8YpEx
Amazon's motto- "We're not happy until you're not happy."
