Amazon UK Account Deactivated, No Response
My Amazon UK Account was deactivated after a business name change. I’ve spent hours sending in the documentation they have requested and they will not respond. They keep sending the same email saying your account has been closed with no reason. They have now disposed of $50,000 USD in inventory without us being able to get in touch with a human. It’s absolutely unacceptable. Has anyone gone through this before? Claire
Amazon UK Account Deactivated, No Response
My Amazon UK Account was deactivated after a business name change. I’ve spent hours sending in the documentation they have requested and they will not respond. They keep sending the same email saying your account has been closed with no reason. They have now disposed of $50,000 USD in inventory without us being able to get in touch with a human. It’s absolutely unacceptable. Has anyone gone through this before? Claire
9 Antworten
Seller_7VbclcPFFRTnc
Are you a sole trader or ltd company ?
Or non UK registered ?
Seller_tQUP32O40KmLW
Did you change an existing business name or registered a new business? in order to sell continuously, you will need to show change of documentation to Amazon Seller centre agent for example company name and address, or director change.
Maja_Amazon
Hello Fiddle_Leaf_Fig_Plan!
Let me transfer your thread to the UK Account Health Category for better assistance.
Best,
Maja
Seller_RyBiR05Djvp7V
Hello @Fiddle_Leaf_Fig_Plan,
This is Amelia from Amazon to assist you.
Based on the above post, we understand you have concerns related to account deactivation.
For a more detailed understanding, kindly attach the mail received in your seller central performance notification about account deactivation, so that we can guide you better.
In order to resolve the issues that you are facing regarding inventory disposal, you can raise a case by clicking here
Do reach out if you need any further assistance. The forums community and I are here to support you.
Regards,
Amelia
Seller_wdbDBqbu82zqx
Good evening @Maja_Amazon,
My account was deactivated in April and I sincerely considered it lost until a week ago they gave me an answer to a case that I had opened in May and they gave me some hope because they wrote to me from Health Account Support UK requesting information to verify my account . I have sent all the documents and even utility bills in my name and they always give me the same automatic response without telling me which document is missing or which one is giving an error. Is it possible to talk to set up a call with the verification team in the United Kingdom to provide a solution as soon as possible because I have not been able to start selling at the moment?
