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Seller_XEbuwD0RDP462

Missing Browse Node - Can't Update

I launched a couple of months ago, and I didn't realize I was missing a Browse Node. I have a Parent ASIN and several Children ASINs. One has a Browse category (which isn't quite right, but close), the others have nothing. They were all uploaded in a group.

When I look at the product file template everything is listing identically. I've opened a ticket and can't get an answer on how to fix this. They just say I don't have a Browse Node. I have located a Node Name, and ID on a BTG template that offers all the categories, but I am unsure how to add it to my products. Do I add 2 columns to the spreadsheet with the ID and Name?

In addition, I found a "self-service" tool to change a product's node and it brings up 4 paths that we are discoverable in. How can we be discoverable when we don't have a browse node?

I'm really at wits end trying to figure this out and make our listings complete.

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Seller_XEbuwD0RDP462

Missing Browse Node - Can't Update

I launched a couple of months ago, and I didn't realize I was missing a Browse Node. I have a Parent ASIN and several Children ASINs. One has a Browse category (which isn't quite right, but close), the others have nothing. They were all uploaded in a group.

When I look at the product file template everything is listing identically. I've opened a ticket and can't get an answer on how to fix this. They just say I don't have a Browse Node. I have located a Node Name, and ID on a BTG template that offers all the categories, but I am unsure how to add it to my products. Do I add 2 columns to the spreadsheet with the ID and Name?

In addition, I found a "self-service" tool to change a product's node and it brings up 4 paths that we are discoverable in. How can we be discoverable when we don't have a browse node?

I'm really at wits end trying to figure this out and make our listings complete.

20
71 Aufrufe
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Steve_Amazon
In Antwort auf: Post von: Seller_XEbuwD0RDP462

Hi @Seller_XEbuwD0RDP462,

Steve from Amazon here, I am sorry to hear that you are experiencing issues with browse nodes. Can you please provide the Case IDs that you have created to Seller Support for this issue? I am happy to review the situation and determine whats options are available here.

Thanks,

Steve

00
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Steve_Amazon
In Antwort auf: Post von: Seller_XEbuwD0RDP462

This thread is being closed as the original issue is resolved.

Thanks,

Steve

00
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Seller_XEbuwD0RDP462

Missing Browse Node - Can't Update

I launched a couple of months ago, and I didn't realize I was missing a Browse Node. I have a Parent ASIN and several Children ASINs. One has a Browse category (which isn't quite right, but close), the others have nothing. They were all uploaded in a group.

When I look at the product file template everything is listing identically. I've opened a ticket and can't get an answer on how to fix this. They just say I don't have a Browse Node. I have located a Node Name, and ID on a BTG template that offers all the categories, but I am unsure how to add it to my products. Do I add 2 columns to the spreadsheet with the ID and Name?

In addition, I found a "self-service" tool to change a product's node and it brings up 4 paths that we are discoverable in. How can we be discoverable when we don't have a browse node?

I'm really at wits end trying to figure this out and make our listings complete.

71 Aufrufe
5 Antworten
20
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user profile
Seller_XEbuwD0RDP462

Missing Browse Node - Can't Update

I launched a couple of months ago, and I didn't realize I was missing a Browse Node. I have a Parent ASIN and several Children ASINs. One has a Browse category (which isn't quite right, but close), the others have nothing. They were all uploaded in a group.

When I look at the product file template everything is listing identically. I've opened a ticket and can't get an answer on how to fix this. They just say I don't have a Browse Node. I have located a Node Name, and ID on a BTG template that offers all the categories, but I am unsure how to add it to my products. Do I add 2 columns to the spreadsheet with the ID and Name?

In addition, I found a "self-service" tool to change a product's node and it brings up 4 paths that we are discoverable in. How can we be discoverable when we don't have a browse node?

I'm really at wits end trying to figure this out and make our listings complete.

20
71 Aufrufe
5 Antworten
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Missing Browse Node - Can't Update

von Seller_XEbuwD0RDP462

I launched a couple of months ago, and I didn't realize I was missing a Browse Node. I have a Parent ASIN and several Children ASINs. One has a Browse category (which isn't quite right, but close), the others have nothing. They were all uploaded in a group.

When I look at the product file template everything is listing identically. I've opened a ticket and can't get an answer on how to fix this. They just say I don't have a Browse Node. I have located a Node Name, and ID on a BTG template that offers all the categories, but I am unsure how to add it to my products. Do I add 2 columns to the spreadsheet with the ID and Name?

In addition, I found a "self-service" tool to change a product's node and it brings up 4 paths that we are discoverable in. How can we be discoverable when we don't have a browse node?

I'm really at wits end trying to figure this out and make our listings complete.

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Steve_Amazon
In Antwort auf: Post von: Seller_XEbuwD0RDP462

Hi @Seller_XEbuwD0RDP462,

Steve from Amazon here, I am sorry to hear that you are experiencing issues with browse nodes. Can you please provide the Case IDs that you have created to Seller Support for this issue? I am happy to review the situation and determine whats options are available here.

Thanks,

Steve

00
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Steve_Amazon
In Antwort auf: Post von: Seller_XEbuwD0RDP462

This thread is being closed as the original issue is resolved.

Thanks,

Steve

00
Folgen Sie dieser Diskussion, um über neue Aktivitäten benachrichtigt zu werden
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Steve_Amazon
In Antwort auf: Post von: Seller_XEbuwD0RDP462

Hi @Seller_XEbuwD0RDP462,

Steve from Amazon here, I am sorry to hear that you are experiencing issues with browse nodes. Can you please provide the Case IDs that you have created to Seller Support for this issue? I am happy to review the situation and determine whats options are available here.

Thanks,

Steve

00
user profile
Steve_Amazon
In Antwort auf: Post von: Seller_XEbuwD0RDP462

Hi @Seller_XEbuwD0RDP462,

Steve from Amazon here, I am sorry to hear that you are experiencing issues with browse nodes. Can you please provide the Case IDs that you have created to Seller Support for this issue? I am happy to review the situation and determine whats options are available here.

Thanks,

Steve

00
Antworten
user profile
Steve_Amazon
In Antwort auf: Post von: Seller_XEbuwD0RDP462

This thread is being closed as the original issue is resolved.

Thanks,

Steve

00
user profile
Steve_Amazon
In Antwort auf: Post von: Seller_XEbuwD0RDP462

This thread is being closed as the original issue is resolved.

Thanks,

Steve

00
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