Amazon Holding Funds!
No one is giving answers to why and how long amazon will be holding my funds. Been selling for 2 years and my account health is in good standing. I can no longer buy inventory to sell on amazon without my funds. Its very frustrating that this could be the end of my business. I hope someone from amazon on here could help as no one could on the phone.
Amazon Holding Funds!
No one is giving answers to why and how long amazon will be holding my funds. Been selling for 2 years and my account health is in good standing. I can no longer buy inventory to sell on amazon without my funds. Its very frustrating that this could be the end of my business. I hope someone from amazon on here could help as no one could on the phone.
4 Antworten
Seller_WAZNnMBpd99sI
You would normally get a notification that would/should describe the generalized (sometimes very generalized) reason.
If not, open a case and begin the process of jousting with the first few idiotic reps and eventually you may get to where you can begin to duel with the next set of reps.
(weapons of their choice, normally ignorance, wise-azness and sanctimonious contemptibility)
But this is the path........
Seller_4zBzdtgCyS9EI
Amazon may hold your payment for over 14 days,, as an “account level reserve.” This is something you agreed to, when you signed up.
The reserve amount is determined by various things. These include how long you’ve had your account and if you have any unresolved disputes.
However, Amazon may also hold funds for up to 90 days!
This usually occurs, when they believe there is a possibility of fraud, or when a seller has previously broken Amazon’s policies.
Note: you may not be aware yet, that you are, or have violated policy, Amazon is.
The percentage of funds that Amazon holds depends on the seller’s situation. However, if they keep everything, or almost everything, something raised red flags.
It is quite likely at any given time your account will be suspended, and supply chain evidence, LOA's, as well as invoices will be requested, if they have not already. At that point, nothing will be accepted but brand approved distributor invoices and they may also request a LOA from your brand/s. IF a LOA was requested, nothing will be done for you before it has been submitted.
If you cannot provide proper invoices, your inventory will be destroyed and funds confiscated.
Here are the most common reasons why Amazon puts reserves on seller accounts:
- A-to-Z Guarantee Claims
- Negative product reviews and seller feedbacks
- High return rate, seller faulted
- Charge backs
- Account Reviews
- Performance issues
- Product Authenticity/sourcing issues
What can you do?
-Improve Your Account Health and Performance
To increase the likelihood of getting your money faster, you should focus on providing great customer service, following all policies,
Sourcing from brand approved B2B distributors with a letter of authorization from the brands you sell
-Diversify Your Sales Channels
Consider selling on other platforms such as eBay, Etsy, or your website to diversify your income streams and reduce the impact of Amazon’s policy on holding funds.
- Always Plan for Cash Flow Issues as Amazon seller
Webb_Amazon
Hello @Thai_Thai_LLC
This is Webb from Amazon to help you with your concerns. I understand that you are experiencing withholding funds issues in your account.
I am sorry to hear that you have not being provided with sufficient answers to your questions. Based on your post I understand your account is currently active and in good standing. If this is the case,
Did you received any performance notification about an ongoing investigation conducted on your account?
Did you receive any personal email notification regarding a pending claim from any of the federal agencies?
I have forwarded your information for outreach. Please ensure your contact details are up to date. If you have any additional questions or details to provide regarding this situation, continue to provide them here for support.
Regards,
Webb
