Amazon Partner Carrier Delivered The Shipment But Amazon Showed Received Zero
We shipped a pallet to Amazon using LTL Amazon partnered carrier AMZX on May. The tracking event showed the pallet was picked up and in transit since then. However, it has been in transit for 4 months and there was no update regarding this tracking information. The shipment never checked in and had been marked as completed a few days ago.
We emailed the partner carrier to investigate the shipment, they told us the shipment was reached TEB6 @05/06/2023 09:22. But the amazon FBA shipment events showed in transit since 05/06/2023 05:47 and that's it, nothing else new.
Have anyone handled the same problem?
Can someone please advise how we can request a reimbursement or request amazon help to locate this shipment since it did arrive to the amazon center while the shipping status didn’t show it has been delivered?
Thank you
Amazon Partner Carrier Delivered The Shipment But Amazon Showed Received Zero
We shipped a pallet to Amazon using LTL Amazon partnered carrier AMZX on May. The tracking event showed the pallet was picked up and in transit since then. However, it has been in transit for 4 months and there was no update regarding this tracking information. The shipment never checked in and had been marked as completed a few days ago.
We emailed the partner carrier to investigate the shipment, they told us the shipment was reached TEB6 @05/06/2023 09:22. But the amazon FBA shipment events showed in transit since 05/06/2023 05:47 and that's it, nothing else new.
Have anyone handled the same problem?
Can someone please advise how we can request a reimbursement or request amazon help to locate this shipment since it did arrive to the amazon center while the shipping status didn’t show it has been delivered?
Thank you
1 Antwort
Bryce_Amazon
Good afternoon,
Thanks for raising this to our attention, and I apologize for the issue you've experienced with your shipment!
The best place to start in a situation like this is to open up a Seller Support case. This allows the internal team to gather the details of your shipment, and review what happened to it. Ideally they are able to successfully resolve the issue, but if they are not you are welcome to return here and request additional support. Let me know if you've already opened a case!
- Bryce
