Does anyone know the non-standard reasons for splitting variations on the Spanish marketplace?
We created a variation of men's clothing and everything was fine for a long time. Then the variation broke up into separate ASIN. We checked all ASINs and they were ok. The category is correct and in Manage inventory it looks like normal variation. We contacted support and received advice to rebuild the variation. After reassembly, the variation lasted 1 day, and again broke up into separate ASINs. We contacted support again and again received advice to rebuild the variation. The reasons for the error in variation are not explained.
If anyone has faced a similar issue, please write how you solved it.
Thank you.
Does anyone know the non-standard reasons for splitting variations on the Spanish marketplace?
We created a variation of men's clothing and everything was fine for a long time. Then the variation broke up into separate ASIN. We checked all ASINs and they were ok. The category is correct and in Manage inventory it looks like normal variation. We contacted support and received advice to rebuild the variation. After reassembly, the variation lasted 1 day, and again broke up into separate ASINs. We contacted support again and again received advice to rebuild the variation. The reasons for the error in variation are not explained.
If anyone has faced a similar issue, please write how you solved it.
Thank you.
2 Antworten
Angie_Amazon
Hello @Seller_5k19jBNDHYSfc,
I'm Angie, part of the forums' community from Spain, it's a pleasure assisting you.
I understand you are facing issues to keep your variation together since it's getting split for no reason.
I took a look into your account and found the case ID ending in 4542 in which you provided the affected child ASINs. After doing research on each one of them, I decided to escalate this mater to our internal team for further investigation, since they shouldn't been splitting if the parent is active.
I don't have a specific time frame of how long the investigation will take but please know I'll keep you inform of the resolution.
Now, remember this forum is intended to help each other and the main language in Spain is Spanish, please let's keep the communications in Spanish, so everyone can understand and participate if they have similar situations. 😊
Regards,
Angie 🌷
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Hola @Seller_5k19jBNDHYSfc,
Soy Angie, parte de la comunidad de foros España. Es un placer saludarte.
Entiendo que estás teniendo problemas para mantener tu variante junta, ya que se está separado sola sin razón aparente.
Revise tu cuenta y encontré el caso terminado en 4542 donde diste los child ASIN afectados. Luego de investigar cada uno de los ASINs decidí escalar tu caso con el equipo interno porque no deberían separarse si el Parent está activo.
No tengo un tiempo determinado de cuanto tomara la investigación pero te mantendré al tanto de cualquier actualización.
Ahora, recuerda que el objetivo de los foros es poder ayudarse entre todos y el idioma oficial de España es el español, entonces por favor mantengamos las comunicaciones en español para que todos puedan entender y participar si tienen una situación similar a la tuya.
Saludos,
Angie 🌷
