Email from Amazon that says "We initiated a refund ox XXXX to XXXXX for the following items"
Why would i get an Email from Amazon that says "We initiated a refund ox XXXX to XXXXX for the following items", the reasons quoted was "Damaged During Transit" - 10 Days after it was delivered.
- Order ID: 113-8375356-0217053
- Fulfillment Network: Seller Fulfilled
- Refund Resolution/Issuer: Customer Services
I don't see where anyone has asked for a refund on my "Manage Refunds" page. I done see ANY changes anywhere other that the money has been deducted from my balance and the Email. The email also says I"n case you would like to appeal the refund decision after the item is received", but I don't have ANY tracking Info?
For starters If the Customer would have contacted me I May have requested damage photos and I could have just filed a claim with the carrier and sent another, Now, apparently Amazon has issued a refund, I have no item, no tracking, and no photos to file a claim with my carrier.
Is my item being returned? Why am I refunding the customer BEFORE I receive the item back? NO one has contacted me.
This seems kind of shady
Email from Amazon that says "We initiated a refund ox XXXX to XXXXX for the following items"
Why would i get an Email from Amazon that says "We initiated a refund ox XXXX to XXXXX for the following items", the reasons quoted was "Damaged During Transit" - 10 Days after it was delivered.
- Order ID: 113-8375356-0217053
- Fulfillment Network: Seller Fulfilled
- Refund Resolution/Issuer: Customer Services
I don't see where anyone has asked for a refund on my "Manage Refunds" page. I done see ANY changes anywhere other that the money has been deducted from my balance and the Email. The email also says I"n case you would like to appeal the refund decision after the item is received", but I don't have ANY tracking Info?
For starters If the Customer would have contacted me I May have requested damage photos and I could have just filed a claim with the carrier and sent another, Now, apparently Amazon has issued a refund, I have no item, no tracking, and no photos to file a claim with my carrier.
Is my item being returned? Why am I refunding the customer BEFORE I receive the item back? NO one has contacted me.
This seems kind of shady
17 Antworten
Seller_f4a7xAPCCSMqD
Do you possibly have CSBA enabled for your account?
Seller_HP0CuTSNvJvu9
You've most likely been PAYING for that service...
Seller_GF7QwTwlzlU0E
Yes same here. I am really disappointed.
Tatiana_Amazon
Hi @Seller_MJFm5Bd205WcB,
As @Seller_f4a7xAPCCSMqD mentioned, orders refunded by CSBA may qualify for a Safe-T claim depending on the return circumstances. You can learn more about Safe-T claims here.
Please let me know if you have any questions about the process or need any support.
Tatiana
Seller_fmUqKecYk2wsp
Sellers are in dire need of being able to leave feedback for buyers so we can block undesirable drop shippers & frauds that abuse & return. I am sick & tired of it.
