Amazon just deactivated all of my listings without providing any reason.
Hello Amazon Seller Community,
I hope this message finds you well. I'm reaching out today with a pressing issue that has left me feeling quite frustrated and helpless.
I've been successfully selling on Amazon for 3 years and my account is in good standing with no issues at all. A few months ago, suddenly one of my listings got deactivated and the inventory got stranded, and I'm now required to apply for permission to sell this product. However, when I attempt to do so, I'm met with a discouraging message in red font stating, "You are not allowed to sell the product."
I've made every effort to resolve this issue. I reached out to seller support, but they could not identify any issues with my account or any restrictions on the product that would warrant this deactivation. To my surprise, I was informed that the brand in question had placed restrictions on my account.
Upon contacting the brand, they assured me that they had not imposed any restrictions and went above and beyond to provide me with a Letter of Authorization and additional supporting documents to confirm this. Armed with this evidence, I returned to seller support, hopeful for a resolution. However, my case was simply redirected, and after 12 hours, I received an email quoting Amazon's policy on brand approval without addressing the specifics of my situation.
Now last week this happened again but with a different brand I had more than 3000 units of this brand in FBA and all of my listings are deactivated. I haven’t received any notification in my “Performance Notification”. When I try to apply to sell this product I'm met with a discouraging message in red font stating, "You are not allowed to sell the product."
It took me three years to setup my business and Amazon just decided to close it down in a week without providing any reason or even any guidance on how I can start selling again.
I'm writing here in the hopes that someone from the relevant department might come across this message or that a member of this community might have some advice on how to escalate this matter. I'm desperate for a resolution and would be immensely grateful for any guidance or assistance you can provide.
Thank you in advance for your time and consideration.
Warm regards,
Amazon just deactivated all of my listings without providing any reason.
Hello Amazon Seller Community,
I hope this message finds you well. I'm reaching out today with a pressing issue that has left me feeling quite frustrated and helpless.
I've been successfully selling on Amazon for 3 years and my account is in good standing with no issues at all. A few months ago, suddenly one of my listings got deactivated and the inventory got stranded, and I'm now required to apply for permission to sell this product. However, when I attempt to do so, I'm met with a discouraging message in red font stating, "You are not allowed to sell the product."
I've made every effort to resolve this issue. I reached out to seller support, but they could not identify any issues with my account or any restrictions on the product that would warrant this deactivation. To my surprise, I was informed that the brand in question had placed restrictions on my account.
Upon contacting the brand, they assured me that they had not imposed any restrictions and went above and beyond to provide me with a Letter of Authorization and additional supporting documents to confirm this. Armed with this evidence, I returned to seller support, hopeful for a resolution. However, my case was simply redirected, and after 12 hours, I received an email quoting Amazon's policy on brand approval without addressing the specifics of my situation.
Now last week this happened again but with a different brand I had more than 3000 units of this brand in FBA and all of my listings are deactivated. I haven’t received any notification in my “Performance Notification”. When I try to apply to sell this product I'm met with a discouraging message in red font stating, "You are not allowed to sell the product."
It took me three years to setup my business and Amazon just decided to close it down in a week without providing any reason or even any guidance on how I can start selling again.
I'm writing here in the hopes that someone from the relevant department might come across this message or that a member of this community might have some advice on how to escalate this matter. I'm desperate for a resolution and would be immensely grateful for any guidance or assistance you can provide.
Thank you in advance for your time and consideration.
Warm regards,
35 Antworten
Seller_4zBzdtgCyS9EI
There have been multiple reports of this lately. All I can keep saying is .....well...
Could be as simple as a paid insider removing you from a brand so another seller gets the sales. Or Amazon itself selling a competing product.....
Amazon is a dangerous, unpredictable, expensive selling platform with more flaws than things actually working, leaning heavily towards buyer fraud and cheating sellers, as long as they drive tons of sales and make Amazon lots of easy money. Lastly...I don't see an end to this, other than Amazon's actual demise....
Seller_OvL8C4BJWiuS9
Are you authorized in writing from the brands you sell to sell on Amazon?
Just because you may have gotten a few months out of it, doesn't mean you can continue without proper permission and documents.
Seller_NbYSGJ8Tehgbv
I already replied to you before you re-posted this issue.
Here is that reply again.
The answer is not clear to me but I would try the following.
1. Assume the brand has been gated and try to ungate yourself from selling the brand by providing the letter of authenticity. Do not reach out to seller support directly...they will become confused. Try adding the ASIN you were selling to your inventory. When you are met with the message that you must apply to sell the brand, you should click the button that says apply and send the approval letter. If you get denied, I would try again but change up your post somehow. Try adding things like "The brand approved me to sell" or something. If you continue to re-post your exact submission to Seller Support they will stop answering. If you change it up a bit you can continue messaging them.
2. If number 1 does not work, there might be some kind of agreement between the brand and Amazon directly. I call it "paying rent". The brand can make a back end deal with Amazon to have the listing be exclusive to them and Amazon.com(Vendor Central).
3. If its possible to confirm number 2 as false, I would need more information about what exactly happened. When your listings were deactivated, did you receive a performance notification? What did it say?
Seller_7LrAV0m5llaI7
Duplicate post:
sellercentral.amazon.ca/seller-forums/discussions/t/f5ee1824-bd8f-403a-a7d4-114cc0abc24a?
Seller_CW0P5hgbsiqWX
"However, when I attempt to do so, I'm met with a discouraging message in red font stating, "You are not allowed to sell the product.""
Usually, Amazon sends a warning first, and how you respond, leads to more stronger Amazon actions.
Your first response would be to remove the inentory from your seller central. Not just changing the inventory to zero, totally deleting your inventory from seller central.
"...the brand, they assured me that they had not imposed any restrictions and went above and beyond to provide me with a Letter of Authorization and additional supporting documents to confirm this."
Your commercial invoice from the manufacturer should have been enough to resolve the situation. Amazon knows what an invoice includes. An invoice is used when Your business has a retail commercial credit account with the manufacturer. Most all included.
- YOUR: business name, business address, business phone, sales tax exempt number, your EIN number, your credit line, terms of sale
- MANUFACTURER’S: address, phone, EIN number, account Rep’s name
- PRODUCT’S: quantity, SKU-Model number,
- DISCOUNTS PROCESSES ON THIS PURHASE: quanity, sale, specials
- TERMS OF SHIPPING: method, who pays, company used, tracking number
Some have more, and some have less, but they all use the same basic format. Even when you call and make a small online order and pay by credit card, an invoice is still sent to you separately containing all of the above.
If you purchased the items from a distributor using cash and carry, or on-line with a credit card, you are not buying from the manufacturer.
Letters of Authorizations, the trick request by Amazon.
Did you notice that Amazon always asks for a manufacturer’s invoice first, then asks for/or a letter of authorization? Amazon knows how businesses are operated.
If you have a commercial retailers account with a manufacturer, your invoice as described above will suffice. You will not need a Letter of Authorization because the invoice says it all. If you really need one, your manufacturer Rep handling your account could get one for you.
If you do not actually have a commercial account with the manufacturer, Amazon knows companies will not give any letter of authorization to individuals without an account.
"This happened again but with a different brand I had more than 3000 units of this brand in FBA and all of my listings are deactivated."
You need the manufacturer invoices, no receipts, just the invoiced in your business name. It sounds like you are to the point where without those invoices, Amazon will confiscate the product and withhold payments.
Michelle_Amazon
Hello @Seller_dQNJrHTwUHaH8,
Michelle here at Amazon. I have reviewed your concerns regarding your listings being removed. I have found that you created a case today, Case: 14139683291 and they are looking into this issue for you. What I would recommend is that you reach out the the brands and ask them to add you to their Brand Registry which will show that you have authorization to sell the brands.
I would also reply to the case with the Letter of Authorization for the ASIN ending in P4CW as there not one for this brand.
We will need for the case with Seller Support to be resolved before I can look into this further. Please let me know if they are not able to help you and they resolve your case and I will see if there is anything I can do.
Thank you for your understanding.
Regards,
Michelle
Seller_aUbEyzlSSnsDJ
I do not buy all of your story. I do however have a theory. We have had the same issue of having a letter of authority to sell a certain brand but no, we could not sell the brand because a genius at Brand Registry gave the brand rights on amazon to another company that does not own the brand. Oh, I forgot it happened to be a competitor. Amazon does not know the difference between fake and real. You may have this problem and the mods will not help you once they look into it. We lost more than 20 listing to a fake with amazon's blessings.
Seller_kowtLl7NBlELx
I had a similar situation happen to me. Repeated conversations with Support always led to the same outcome. They would say they could not see a reason why there was a problem. They would then twiddle with their computer and tell me they fixed it and that it would take 24hrs; it was another 24hrs for 3 months.
Finally, I refused to get off the phone until the problem was resolved. That day I went up 4 levels in the chain of command. The last guy found that an attribute had been set by the Development Team that was causing the problem.
I'm up and running again. My advice is to take it up the ladder until you get the problem resolved.
