HELP! Amazon requested Video Interview - link does not work.
Hi Amazon
Case ID: 16590406431
I received an email from Amazon Performance Notification for a video interview, I entered the link and get this error
"We apologize for the inconvenience. It seems you may not be eligible to participate in the virtual identity verification at this time.
Please try refreshing your browser page or clearing your browser cache and cookies before clicking on the link to see if that resolves the problem."
I tried clearing cache, multiple browsers, chrome, firefox, edge on different devices as well. Still same error.
I had Amazon Account Health reach out to the internal team, and they responded with the same link to my Amazon Performance Notification (Oct 31 & Nov 4th). Same error.
Is there any way to get a different link, is my account has been activated for a video interview, is there an alternative way to schedule a video interview?
Thank you,
Would love to hear back from a community manager.
HELP! Amazon requested Video Interview - link does not work.
Hi Amazon
Case ID: 16590406431
I received an email from Amazon Performance Notification for a video interview, I entered the link and get this error
"We apologize for the inconvenience. It seems you may not be eligible to participate in the virtual identity verification at this time.
Please try refreshing your browser page or clearing your browser cache and cookies before clicking on the link to see if that resolves the problem."
I tried clearing cache, multiple browsers, chrome, firefox, edge on different devices as well. Still same error.
I had Amazon Account Health reach out to the internal team, and they responded with the same link to my Amazon Performance Notification (Oct 31 & Nov 4th). Same error.
Is there any way to get a different link, is my account has been activated for a video interview, is there an alternative way to schedule a video interview?
Thank you,
Would love to hear back from a community manager.
11 Antworten
Seller_6qmYRgl6UNxSd
Hi Amazon Support,
can you take a look into why I am getting a video interview link error,
I have created a case ID: 16590406431
@Atlas_Amazon
@Jurgen_Amazon
@Ricardo_Amazon
@Sunnie_Amazon
@Joey_Amazon
@KJ_Amazon
@Dominic_Amazon
@Emet_Amazon
@TaylorR_Amazon
@CR_Amazon
@LeviDylan_Amazon
@Nikki_Amazon
@Connor_Amazon
April_Amazon
Hello @Seller_6qmYRgl6UNxSd,
Thank you for reaching out and providing the Case ID. With this information and the help from an internal team, I am able to research in greater detail.
I understand your frustration and confusion concerning your Performance Notification and the link that is not working.
I have requested a 2nd look into the original internal ticket that was opened on 11/4/2024. I do not have a time frame for resolution but will notify you when I receive any updates. You will also be notified. Thank you for your patience during this process.
I hope this is resolved quickly for you. If you do receive a working link, please let me know.
Thank you for reaching out on the Forums. The Forums and I are here to support you.
April
