I have an FBA product that has been stuck in "pre-order" status since October, despite products being in an amazon facility. Whenever we get closer to the pre-order date, it shifts forward in time, so it's perpetually stuck in pre-order. I am the brand owner, I own the trademark, I am the manufacturer and I created the original listing. This has been ongoing for months with numerous help requests and calls, and Amazon has been unable to provide a solution or fix, so here is what I can share:

1. Products were shipped to an FBA warehouse in October, the listing states it is in pre-order status and will ship in "November 15", when we get to around November 11, it jumps to November 22nd, etc. It now has a pre-order date of Feb 28th, it has shifted forward a week over 20 times. When I originally raised this issue, an associate said they fixed it and promised me 100% that it would absolutely ship on the January pre-order date. When it got closer to that date, it shifted a week.

2. There have been over 100 orders (many have since been cancelled), they are all stuck in pending. Initial calls to seller support were made, I was told that the sellers had payment issues with their credit cards. All 100+ of them, without a single unit being shipped despite over 300 units in inventory. This includes orders where they purchased two separate items, and one of those items were shipped, but not this one. So it's obviously not a payment issue. Amazon is not completing the payment, because their system has the SKU in pre-order and won't charge until the status is active.

3. Spoke with one associate who said that I was not the winning contributor and therefore I was unable to control the pre-order date. She was very helpful but my call got dropped, but sent me a note that they would look into it, but that was three weeks ago and I've lost hope in expecting an answer. I've been unable to find a new associate who can identify this being the potential issue.

4. The last two weeks, the recommendation was to delete the listing through listing loader and upload it again completely within the specific product category. I did this three times, each times with different instructions and recommendations, but the pre-order date stuck. On third try, it seemed to be done correctly with nearly all of my original product listing information completely deleted. I never included or updated a new sales date or a merchant date. After fixing some missing information, my listing is live again, but somehow, the listing is still in pre-order, for February 28th and I never included that date. So something is going on with the product listing data that is completely out of my control.

I've tried raising with brand registry and the regular help desk, over 25 inquiries at this point, so I'm at my wits end.

Has anyone ever experienced this or have suggestions on how to fix this?

Sharing the listing, they are in the toys category:

https://www.amazon.com/dp/B0BTLDB5H6?ref=myi_title_dp