Amazon Account Support Phone Number Unavailable
I was complained of infringement, but my listing page did not even appear the complainant's trademark, it was removed by Amazon, I tried countless times to contact the performance team's phone, if it connects, its auto-answer will say that I should call again later, and now it can't provide the service, or else the phone call is not even through the phone and just stops, repeated requests for a call or the same result, my phone Amazon help team can be called in, which means that the phone is open, I don't know why I can't contact the account team
Amazon Account Support Phone Number Unavailable
I was complained of infringement, but my listing page did not even appear the complainant's trademark, it was removed by Amazon, I tried countless times to contact the performance team's phone, if it connects, its auto-answer will say that I should call again later, and now it can't provide the service, or else the phone call is not even through the phone and just stops, repeated requests for a call or the same result, my phone Amazon help team can be called in, which means that the phone is open, I don't know why I can't contact the account team
2 Antworten
Seller_rI7BZIczK8iAC
Amazon seller support doesn't have a phone number. Maybe you mistakenly called customer service?
You can ASK a call by creating a case and asking a call back.
But it is always recommended to create a case and writing an email. Like this you will have a proof of their answer.
Also, it's not necessary to really sell a product. Just listing it will give you an IP complaint. You are not allowed to list NIKE, Adidas and many other brands without a "Letter of Authorization" from that brand.
Amazon sent you an email regarding this deactivation. If you want an advice from the forum copy and paste the whole email here.
Stevie_Amazon
Hi there @Seller_EV89TeFs1xAPt,
Thank you for utilizing the Seller Forums.
I understand you have received an intellectual property complaint and you are unsure of where the concerned trademark is located within your listing.
As Amazon requires all sellers to follow all applicable local, state, and federal laws in addition to Amazon policies. Furthermore, as intellectual property is held within such high regard, it is important for all sellers to respect any rights owner's intellectual property.
Pertaining to your specific case, trademarks are legal protections for a word, symbol, design, or combination of the same that a company uses to identify goods and services. While there might not be the brand, a specific word, or a symbol within the product detail page, it is possible for the trademark to present elsewhere on the listing.
Have you researched the provided trademark with the USPTO and WIPO? It is important to identify the exact trademark and compare it to your listing and product, depending on the type of violation shown in the Account Health page.
Which violation type did you receive?
- Trademark or Counterfeit infringement on the product or packaging, or
- Trademark or Counterfeit infringement on the product detail page
For the trademark infringement on the product or product packaging, you will want to provide an invoice or other documents that proves the authenticity of the item. For a trademark on a product detail page, you will need to update the product detail page to no longer include that trademark prior to submitting your appeal.
@Seller_rI7BZIczK8iAC is correct here. The best way to get in touch with the Selling Partner Support team is to create a case within the Help menu.
Alternatively, if you are referring to the Account Health team and the Call Me Now feature present on professional selling accounts, I do suggest trying basic troubleshooting steps for any errors encountered when attempting to request a call from that team.
- Clear cookies and caches.
- Disable any running scripts.
- Logout from all Amazon account Sellers and buyers.
- Restart the browser.
- Try calling from a different browser.
- Try using incognito mode of browser for calling
- Check for internet connectivity issue and if possible use a different service provider.
Please continue to update this post and ask further questions, as the Forums community and I are here to support you.
All the best,
Stevie
