UPS GROUND SAVER not showing up as a shipping option
I no longer see UPS GROUND SAVER as an option for any order in the last week. I re-linked my UPS account as instructed by Amazon and do see other UPS options. I opened a case with Amazon and was transferred twice and then was told to contact UPS. Any one else have this issue currently? I know that it is not offered for PO/FPO/APO now - none of my orders go there.
My support chat:
I have not see UPS GROUND SAVER as a viable shipping option for the last week or so . It is grayed out on orders. I just want to make sure something isn't broken. I re-linked my UPS account as instructed. For example order xxxxxxxx - it is grayed out
MarÃa
10:58 AM
In that case, you need to contact UPS first
Me
Sent at 10:59 AM
but I am buying shipping through Amazon - I see other UPS options.
MarÃa
10:59 AM
They will check if everything is fine with your account.
MarÃa
11:01 AM
Yes, but you need to contact them first. If they do not resolve, then we see what else we can do. That's the process.
Me
Sent at 11:02 AM
OK - Just started when I was forced to re-link the account by the 31st. I saw other people have the same problem in the seller forum and was told to open a support case so that is why I am here.
MarÃa
11:03 AM
UPS GROUND SAVER not showing up as a shipping option
I no longer see UPS GROUND SAVER as an option for any order in the last week. I re-linked my UPS account as instructed by Amazon and do see other UPS options. I opened a case with Amazon and was transferred twice and then was told to contact UPS. Any one else have this issue currently? I know that it is not offered for PO/FPO/APO now - none of my orders go there.
My support chat:
I have not see UPS GROUND SAVER as a viable shipping option for the last week or so . It is grayed out on orders. I just want to make sure something isn't broken. I re-linked my UPS account as instructed. For example order xxxxxxxx - it is grayed out
MarÃa
10:58 AM
In that case, you need to contact UPS first
Me
Sent at 10:59 AM
but I am buying shipping through Amazon - I see other UPS options.
MarÃa
10:59 AM
They will check if everything is fine with your account.
MarÃa
11:01 AM
Yes, but you need to contact them first. If they do not resolve, then we see what else we can do. That's the process.
Me
Sent at 11:02 AM
OK - Just started when I was forced to re-link the account by the 31st. I saw other people have the same problem in the seller forum and was told to open a support case so that is why I am here.
MarÃa
11:03 AM
Seller_TxmE0vgjhcKwU
I fixed my issue. I have never had my UPS account linked in Amazon, but I got that email everyone got saying I needed to re-link it by the 31st. So I did. That removed the UPS Ground Saver option. It also made all the UPS rates ridiculously expensive. I went back and "un-linked" the account and I see everything as before.
That email was poorly worded and confusing and unnecessary for me. I should have just ignored it.
5 Antworten
Seller_TxmE0vgjhcKwU
I was able to purchase UPS GROUND SAVER via SHIP STATION - no problem. This seems to be an issue in Amazon's connection to UPS.
Seller_DdmPiA1p1S2Wu
They just sent out an email that "UPS SurePost is now available", acting like it's some new service that they are offering. It's really confusing, but it seems that they changed UPS Saver back to the old UPS SurePost name and are acting like it's a new service. I notice that it's still listed as UPS Saver on Veeqo.
