5 Months – No Resolution – 12 FBA Units Missing – ASIN X004IY1ZSL
Hi fellow sellers,
I'm reaching out here after months of frustration and no resolution through Amazon's official support channels.
Over 4 months ago, I opened multiple cases regarding 12 units (ASIN B0C3G9J5Q8) that were confirmed delivered to the fulfillment center but never received into inventory.
✔️ Carrier shows delivery completed
✔️ All required documents (invoice, shipment proof) submitted multiple times
✔️ No issues from our side – the loss happened within Amazon's warehouse
Despite providing full documentation and following up repeatedly, all we’ve received are generic, copy-paste responses — with no actual investigation, reimbursement, or inventory update.
This has seriously impacted our business:
Caused inventory shortages and lost revenue
Hurt our seller performance metrics
Wasted countless hours with Seller Support
We’ve done everything by the book — Amazon, this is not acceptable.
Fellow sellers, if you've dealt with something similar — how did you finally get Amazon to act?
Tagging FBA Investigation/Seller Performance Teams in case anyone is listening here.
@Amazon – please stand by your selling partners and help resolve this issue properly.
Thanks,
Emazing Deals
5 Months – No Resolution – 12 FBA Units Missing – ASIN X004IY1ZSL
Hi fellow sellers,
I'm reaching out here after months of frustration and no resolution through Amazon's official support channels.
Over 4 months ago, I opened multiple cases regarding 12 units (ASIN B0C3G9J5Q8) that were confirmed delivered to the fulfillment center but never received into inventory.
✔️ Carrier shows delivery completed
✔️ All required documents (invoice, shipment proof) submitted multiple times
✔️ No issues from our side – the loss happened within Amazon's warehouse
Despite providing full documentation and following up repeatedly, all we’ve received are generic, copy-paste responses — with no actual investigation, reimbursement, or inventory update.
This has seriously impacted our business:
Caused inventory shortages and lost revenue
Hurt our seller performance metrics
Wasted countless hours with Seller Support
We’ve done everything by the book — Amazon, this is not acceptable.
Fellow sellers, if you've dealt with something similar — how did you finally get Amazon to act?
Tagging FBA Investigation/Seller Performance Teams in case anyone is listening here.
@Amazon – please stand by your selling partners and help resolve this issue properly.
Thanks,
Emazing Deals
3 Antworten
Danny_Amazon
Hello @Seller_DBsqj63KWZSLD- and thank you for looking to the forums for some guidance on managing issues with a recent shipment to Amazon.
Any time shipment inventory issues are present, using the Reconcile your shipment process is the best way to request investigation from Amazon. That help page will walk you through the process, and you may also be interested in reviewing this Seller University video on Packaging, prep, and labelling requirements in case it helps confirm handling for this or other shipments.
Best,
Danny
Seller_6y22AfaAwiYTg
I have similar issues, Amazon never counts the correct inventory mailed. It’s also 50% short and still can not understand how they lose inventory. They even lost an entire shipment and paid me Pennie’s on the dollar
