Hi Sellers,

Recently there have been posts asking how to update credit or debit card details.

Here are a few tips to help you with this:

• To fully refresh your card details it is best to use the “Add Charge Method” option rather than “Edit” the existing card, even if the card number is the same.
• Prepaid credit cards are not accepted.
• The card must have adequate credit limit to pay for the charge. You may see a small pending charge on your statement but this will not be charged.
• The billing address that you entered must match the billing address on your credit or debit card statement.
• The card holder’s name that you entered must match the card holder’s name on your credit or debit card.

Generally, credit card verification is completed in 2 minutes but at times could take 48 hours, depending on your card issuer.

If you still get an error message or cannot complete verification successfully, contact your financial institution, as it might be able to provide further details on the verification problem. Then try completing the process again. It can take up to 48 hours for your card to be authorised. If you continue to experience issues with your card, we recommend entering an alternative credit or debit card.

This help page has some more information: Seller credit or debit card FAQ